Assistant, Police Information Checks

New Westminster Police Department; New Westminster; On-site; CAD 53,000 - 64,000; Full time

Job summary

A mid-sized police department in British Columbia is seeking an Assistant for Police Information Checks. The role involves processing various applications and requests efficiently while delivering excellent customer service. Candidates should possess strong communication skills and a detail-oriented mindset, with prior experience in an office setting. This position offers a competitive salary, benefits, and a supportive work environment focused on wellness and professional development.

Benefits

Competitive salary and municipal pension plan

Comprehensive health and dental benefits

Learning and development reimbursement

Access to on-site fitness facility

Supportive work environment

Qualifications

• You have top-notch administrative and analytical skills.
• You have experience working in an office environment and providing support to a team.
• You are motivated, compassionate, and empathetic with a genuine desire to help others.
• You can navigate your role while exercising considerable confidentiality, tact, and diplomacy.
• You can pass and maintain a security clearance, including a background check and polygraph.

Responsibilities

• Process police information checks and record suspensions.
• Deliver innovative solutions that support unit objectives.
• Manage daily responsibilities and priorities.

Skills

Communication skills

Attention to detail

Time Management

Customer Focus

Decision Making

Adaptability

Team Player

Education

Completed Grade 12

Tools

Police Records Information Management Environment (PRIME)

Canadian Police Information Centre (CPIC)

Justice Information System (JUSTIN)

Job description

Assistant, Police Information Checks

We are looking for a team player who demonstrates excellent communication skills, loves working with the details, and takes great satisfaction in managing a variety of tasks.

The NWPD is a mid-sized police department with over 200 employees. We are committed to having a professional and supportive workplace promoting employee equity, wellness, and fulfillment. We are a hard-working and welcoming team focused on doing great work and serving our community.

What your key role will be

As the Assistant, Police Information Checks, you will be responsible for processing police information checks, record suspensions and requests for fingerprinting services. As a member of our team, you will not only deliver innovative solutions that support unit objectives, but also thrive independently to manage your daily responsibilities and priorities.

• Administrative Analytics: Refer to a number of legislative resources as you process a variety of applications and requests for service. Perform a wide range of administrative functions, including outside agency requests, maintaining records, files, reports and other correspondence.
• Attention to Detail: Work with the details that support the bigger picture and take great pride in rolling up your sleeves to get even the smallest of tasks done.
• Adaptability: Adapt to and manage multiple tasks in a fast‑paced environment, including changes in policy and procedures within the Department as well as outside agencies.
• Communication: Have excellent written and oral communication skills and the ability to convey information clearly and simply.
• Customer Focus: Enjoy working with the public and outside organisations by helping them navigate their requests for service.
• Decision Making: Make confident assessments of policies and procedures and apply them to daily responsibilities and priorities.
• Time Management: Manage your time and resources to ensure work is completed efficiently and with minimal supervision.
• Team Player: Enjoy engaging with teammates to get the work done and believe in building and maintaining strong working relationships.

What you bring to this role

• You have completed Grade 12
• You have top‑notch administrative and analytical skills
• You have experience working in an office environment and providing support to a team
• You are motivated, compassionate, and empathetic with a genuine desire to help others
• You support and promote a diverse, inclusive, and healthy workplace
• You have a willingness to learn police computer applications: Police Records Information Management Environment (PRIME), the Canadian Police Information Centre (CPIC), and Justice Information System (JUSTIN)
• You can navigate your role while exercising considerable confidentiality, tact, and diplomacy
• You can pass and maintain a security clearance, including a background check and polygraph

What we can offer you

• An exciting and challenging career
• Competitive salary and municipal pension plan
• Vacation time to foster a flexible work‑life balance
• Learning and development reimbursement as well as support with opportunities for personal growth and career development, including workshops and online learning
• Comprehensive extended health and dental benefits, group life insurance, employee and family assistance program, sick leave plan, and maternity leave top up to 6 weeks at 95%
• Access to on-site fitness facility, free staff parking, and transit subsidy
• Supportive leaders and co‑workers who care about you and your family’s health and wellness
• Centrally located in the Lower Mainland of British Columbia
• One block away from Columbia Skytrain Station
• A work environment giving you the ability to connect one-on-one with our staff, including police officers, civilian members, and senior leadership team

What we’ll accomplish together

As a civilian member, working within a police department is a career like no other. It brings excitement, variety, and a challenge. The person you are, the work you will do, and the role you will play in this organization matters. You will become part of the NWPD family and join our group of diverse and talented people who truly want to make a difference.

If you are excited and curious to learn more about this opportunity, please apply – we would love to hear from you!

Job Details

Job Title: Assistant, Police Information Checks

Employment Status: Temporary Full-Time for 1 Year

Application Deadline: January 5 2026 at 8:00 am

Number of Positions: One

Union: CUPE Local 387

Department: Quality Control Unit, NWPD

Salary: $53,856 to $63,224 per year plus benefits

Hours of Work: Monday to Friday, 8:00 a.m. to 4:00 p.m. (1-hour unpaid break)

Career Centre: https://nwpd.bamboohr.com/careers

To support a workforce that reflects the diversity of our community women, Indigenous Peoples, racialized individuals, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), persons with disabilities, and others who may contribute to diversity of our workforce, are encouraged to express their interest. New Westminster is on the unceded and unsurrendered land of the Halq'eméylem-speaking peoples. It is acknowledged by the City that colonialism has made invisible their histories and connections to the land. We are learning and building relationships with the people whose lands we are on. We thank all applicants for their interest and advise that only those selected for an interview will be contacted.

This position is only open to those with Canadian Citizenship or Permanent Residency in Canada.