Assistant Manager, Food services

Compass Group North America; Montreal (administrative region); On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading foodservice company is seeking an Assistant Manager to oversee residential dining operations, manage a team, and ensure customer satisfaction. The ideal candidate will have solid supervisory experience and a passion for customer service excellence, coupled with strong problem-solving and communication skills. This position requires the ability to thrive in a fast-paced environment and monitor operations while ensuring compliance with quality standards.

Qualifications

• Solid supervisory experience.
• Excellent judgment for problem-solving and strong arithmetic skills.
• Passion for customer service excellence.
• Detail-oriented and thrives in a fast-paced environment.
• Strong proficiency in computer skills, especially MS Office.

Responsibilities

• Oversee residential dining operations.
• Develop meal and break schedule without interfering with customer service.
• Train and lead a team to provide excellent customer service.
• Monitor and organize catering orders with weekly invoicing.
• Ensure compliance with quality assurance and health and safety programs.

Skills

Supervisory experience

Problem-solving

Customer Service

Detail-oriented

Team player

Communication skills

Computer skills

Tools

MS Office

Job description

Overview

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine creating a place where tomorrow’s leaders, big thinkers, and dreamers gather. Join us and know that you make it possible for others to learn, grow, and discover. Because of what we do, students and faculty share so much more than a meal. And that’s why this is so much more than a job.

Why work with Chartwells?

We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today’s students. Join our commitment to providing responsible, healthy‑eating solutions.

Click here to view our Team Member video!

Job Summary

The Assistant Manager works with the Manager and the team to successfully manage residential dining operations. This position reports to the Manager and is responsible for overseeing the unit.

Responsibilities

• Help the Manager oversee the residential dining operations.
• Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties, including: cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
• Be accountable for client and customer relationship building.
• Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs.

Qualifications

• Solid supervisory experience.
• Mental ability to provide excellent judgment for problem‑solving and strong arithmetic skills.
• A passion for Customer Service excellence.
• Detail‑oriented and thrive in a fast‑paced environment.
• Solid team player with an emphasis on customer‑service.
• Strong supervisory skills and the proven ability to motivate, lead and coach staff.
• Superior client relationship skills.
• Excellent communication skills (written and verbal).
• Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.)
• Able to accommodate a flexible work schedule (including evenings and weekends).

Diversity & Inclusion

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.