Assistant House Manager

Pillar Nonprofit Network; London; On-site; CAD 25,000 - 35,000; Part time

Job summary

A notable arts organization in London, Ontario is seeking a part-time Assistant Show Manager to oversee front-of-house operations. You will manage staff and volunteers while ensuring a positive patron experience during shows and events. Suitable candidates will have excellent communication and leadership skills, with experience in customer service or event supervision. This one-year contract role requires working evenings, weekends, and handling various operational tasks including safety and compliance. Join a team committed to equity and inclusion.

Benefits

Dynamic team environment

Opportunities for renewal

Qualifications

• Experience in customer service or event supervision is essential.
• Strong communication and leadership skills are required.
• Familiarity with accessibility standards and venue regulations is needed.

Responsibilities

• Support the daily operations of the front-of-house team.
• Assist in managing front-of-house staff and volunteers.
• Serve as the on-site lead for customer service and safety.

Skills

Customer service

Leadership

Communication

Team management

Emergency response

Education

Smart Serve Certification

First Aid and CPR (or willingness to obtain)

Tools

Microsoft Office

POS systems

Job description

Support exceptional guest experiences. Lead with confidence. Grow your career in a dynamic and collaborative team environment.

The Grand Theatre is hiring a part-time Assistant Show Manager to help lead our front-of-house operations and deliver a great experience for every patron who walks through our doors. This is a 1-year contract position with the potential for renewal.

If you have leadership experience in hospitality, customer service, or event coordination, and know how to keep calm and confident when things get busy, we’d love to work with you. You’ll help oversee our front-line team, support volunteers, and ensure performances and events run safely, smoothly, and professionally.

What to Expect:

Shifts are based on show and event schedules as well as administrative needs. Typical shifts available are as follows but may vary by week, by show, by need.

Evenings: 5:00 pm – 1:00 am

Most work occurs Tuesday–Sunday, with some private events outside that window

What You'll Do:

• Support the daily operations of the front-of-house team
• Assist in managing front-of-house staff and volunteers
• Oversee bar service, audience services, and public areas during shows and events
• Serve as the on-site lead for customer service and safety, including emergency response
• Coordinate setup and support for special events
• Handle administrative tasks such as incident reporting, shift documentation, and training records
• Ensure compliance with AODA, health and safety standards, and liquor service regulations
• Deliver or support onboarding and training for new staff and volunteers

You Should Have:

• Experience in customer service or event supervision (theatre experience not required)
• Strong communication and leadership skills
• Smart Serve Certification, First Aid and CPR (or willingness to obtain upon hiring)
• Familiarity with AODA and public venue accessibility
• Experience managing staff or volunteers and working in a fast-paced public environment
• Intermediate proficiency with Microsoft Office (Teams, Outlook, Word, Excel, SharePoint, Forms)
• Comfortable using POS systems (e.g. Square) and managing cash handling and reconciliation
• Demonstrated ability to oversee bar operations, including inventory control and liquor regulation compliance
• A strong commitment to equity, diversity, and inclusion, demonstrated through respectful leadership and proactive problem-solving

Bonus If You Have

• Experience with volunteer coordination tools such as Volgistics or Better Impact
• Familiarity with Square POS, Tessitura, or True Tickets
• Certification in customer service, hospitality, or venue/event management
• Valid G driver’s license

Working Conditions

• Long periods on your feet during shifts
• Evening, weekend, holiday, and occasional weekday availability required
• Exposure to noise and large crowds during performances
• Some lifting (up to 35 lbs), including moving tables/chairs and bar supplies
• Occasional emergencies involving guest illness, injury, or evacuation

Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada on a part-time basis.

About Working Here:

This part-time, contract role is fast-paced and ever-changing. No two days are exactly the same. You’ll need to be ready to jump in on short notice and adapt quickly to shifting event schedules and last-minute bookings. Flexibility and a calm, can-do attitude is essential to thrive here.

You’ll work closely with a dedicated team to keep front-of-house operations running smoothly while delivering outstanding patron experiences. We value team members who contribute to an inclusive, respectful environment and demonstrate a strong commitment to equity, diversity, and inclusion.

Expect to work evenings, weekends, and holidays, with shifts varying based on event needs. Physical stamina is also important, as you’ll be on your feet for extended periods and assisting with event setups and breakdowns.

Application Process

Please submit a letter of interest and resume by email to Ali Samuel at [e-mail] . Please note “Assistant Show Manager” in your subject line.

We thank everyone who applies for their interest, but only candidates selected for an interview will be contacted. No telephone inquiries, please. All applications are considered confidential

About Us

The Grand Theatre is located on the traditional territories of the Anishinaabek, Haudenosaunee, and Lunaapéewak Nations. We value the significant historical and contemporary contributions of local and regional First Nations, and all the Original Peoples of Turtle Island (colonially known as North America). We acknowledge the traditional lands upon which we live, work, share, and tell stories together.

The Grand Theatre is known forworld-class theatre created and built in London, Ontario. Assouthwest Ontario’s premiere producing theatreandone of the most beautiful theatre spaces in Canada, the company has deep ties to the community and to its artists, artisans, and technicians.We areWorld Curious. London Made. As a vibrant cultural hub and not-for-profit professional theatre, the Grand serves to gather, inspire, and entertain audiences in London and beyond.

Our Commitment to Equity, Diversity, Inclusion and Reconciliation

The Grand Theatre is committed to creating and practicing a company culture that ensures an accessible, equitable, inclusive, and welcoming space for all.We encourage applicants to review the Grand’s commitments to Equity, Diversity, Inclusion and Reconciliation on our website to confirm that your personal and professional values are aligned with this vision, and we invite you to reflect on these commitments in your submission. We are committed to building a diverse workplace and as such we encourage candidates to self-identify as members of equity deserving groups such as members of the BIPOC community, and/or 2SLGBTQ+ community. Please let us know if you require accommodation(s) at any stage of the application process.

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