Assistant General Manager

Student Quarters; Manitoba; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading student housing provider in Manitoba seeks an experienced property management professional to assist in managing community operations. The role involves managing staff, promoting resident retention, overseeing financial processes, and ensuring exceptional customer service. Candidates should have a strong background in property management, with at least two years of experience preferred and a high school diploma or equivalent. A commitment to resident satisfaction and effective teamwork is essential. Competitive compensation and benefits are offered.

Benefits

Competitive Hourly rate

Commission and Bonus Pay Eligibility

Dental, Health, and Vision Insurance

401k Options

Paid Time Off including a day off on your birthday

Paid Holidays and Floating Holidays

16 Hours of Paid Volunteer Time

LGBTQ+ Friendly Workplace

Parental leave

Qualifications

• Minimum of two years of property management experience is highly preferred.
• Must be able to pass a background check.
• Reliable transportation to and from work.

Responsibilities

• Manage high-quality on-site staff through effective recruitment and training.
• Assist with financial management and budget preparation.
• Promote resident retention with excellent customer service.
• Monitor service request turnaround and quality.

Skills

Property management experience

Customer service

Team training and motivation

Market evaluation

Risk management

Education

High school diploma or equivalent

Tools

Entrata software

Job description

Company

Student Quarters

Community: Vue on Walnut

Reports to: General Manager

Job Type: Full-time/hourly

Location: On-site

Compensation: $22.00 to $23.00 Hourly

Summary

Assists the General Manager with the overall management of the community, including, but not limited to personnel management, strategic planning, financial management, risk management, and outstanding customer service and resident retention programs.

Schedule

The position requires the ability to work Monday through Friday, overtime hours when requested, and on-call. Travel may be required as necessary to attend training and other company functions.

Duties and Responsibilities

Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching, and development programs.

Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed.

Strategic Leasing Management

Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.

Effectively show, lease, and move in prospective residents.

Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy.

Assist the General Manager with achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments.

Assist the General Manager with developing yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives.

Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed.

Customer Service

Promotes resident retention by providing excellent customer service to all prospects, residents, and guarantors.

Assist the General Manager by maintaining an effective preventative maintenance program.

Assist the General Manager with monitoring service request turnaround and ensure quality and satisfaction by following up with residents.

Perform apartment inspections quarterly as well as prior to move in and move out.

Manage property risk effectively by communicating incidents and potential liabilities. Responsible for the general upkeep and cleaning of office, clubhouse, and buildings.

Perform other duties as assigned by supervisor.

Qualifications

Minimum of two years of property management experience is highly preferred.

Must be able to pass a background check.

High school diploma or equivalent highly preferred.

Ability to understand and perform all on-site software functions in Entrata preferred.

Reliable transportation to and from work.

About Us

Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.

What we are offering

• Competitive Hourly rate, Commission, and Bonus Pay Eligibility


• Dental, Health, and Vision Insurance


• 401k Options


• Short Term and Long Term Disability and Company Paid Voluntary Life


• Paid Time Off, including a day off on your birthday


• Paid Holidays and Floating Holidays


• 16 Hours of Paid Volunteer Time


• LGBTQ+ Friendly Workplace


• Age-Inclusive


• Parental leave

Mission

To deliver enriching experiences and exceptional results for our investors, employees, and residents.

Vision

Be the preeminent partner for investors, employees, and residents in the student housing sector.