Assistant Front Store Manager

Shoppers Drug Mart; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist in managing a retail store focused on health and beauty services. In this pivotal role, you will support the Front Store Manager in optimizing store operations, ensuring high standards of customer service, and managing human resources effectively. Your leadership will drive team engagement and productivity while maintaining compliance with corporate guidelines. This is a fantastic opportunity to make a significant impact in your community by enhancing the customer experience and supporting a culture of excellence. If you are passionate about retail and have a knack for leadership, this role is perfect for you.

Qualifications

• Previous retail management experience is essential for this role.
• Strong leadership and interpersonal skills are critical for success.

Responsibilities

• Assist the Front Store Manager in managing store resources and objectives.
• Maintain store standards to enhance customer experience and profitability.

Skills

Planning

Judgement and Decision Making

Effective Leadership

Time Management

Interpersonal Skills

Communication Skills

Business Acumen

Tools

Work Force Management (WFM)

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

1. Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
2. Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
3. To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
4. Ensures staffing levels are adequate to effectively operate the business.

HUMAN RESOURCES:

1. Complies with Human Resources Standards.
2. To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy.
3. Maintains wage administration within SLPH guidelines.
4. Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values.

QUALIFICATIONS:

1. Planning, Judgement and Decision Making.
2. Planning and preparation for Inventory Management.
3. Use judgment and decision-making skills to control expenses.
4. Provides effective leadership and ongoing mentorship and ensures development of all staff.
5. Efficient time management skills.
6. Able to prioritize activities quickly in response to changing initiatives.
7. Effective organization and planning skills.

EXPERIENCE:

1. Previous retail management experience.
2. Demonstrated ability to drive the business, led by example and support corporate programs.
3. Works effectively with management team.
4. Superior interpersonal, coaching and communication skills.
5. Business and financial acumen.
6. Relationship builder with key internal and external agencies.