Assistant Front Office Manager

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 53,000 - 58,000; Full time

Job summary

A luxury hotel in the stunning Canadian Rockies seeks an Assistant Front Office Manager to oversee daily operations of the Front Desk and related services. This role involves training staff, enhancing guest satisfaction, and ensuring compliance with service standards. Candidates must possess leadership experience in a luxury environment and operational knowledge of hotel procedures. This position offers a competitive salary range and various employee perks, including accommodation assistance and wellness support.

Benefits

Salary Range: $53,000–$58,000 per annum

Subsidised staff accommodation assistance

Employee travel programme

Access to Mountain Explorer Travel Programme

Comprehensive wellness platform

Discounts on Food & Beverage

Access to staff activities

Opportunities for career development

Qualifications

• Minimum of 1 year leadership experience in a luxury setting.
• Experience in customer service roles.
• Proficiency with Opera PMS system.

Responsibilities

• Provide operational support for Front Desk and related services.
• Ensure proper staffing and scheduling of Front Office colleagues.
• Train and develop Front Office staff.
• Handle guest issues and ensure satisfaction.
• Implement crisis and emergency procedures.

Skills

Leadership experience

Customer service experience

Opera PMS experience

Computer literacy in Microsoft Windows

Education

Full Canadian Driver’s License

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world‑class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service!

Your Job Duties Include

• Providing day‑to‑day operational and managerial support for Front Desk, Concierge, Personalized Concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through pre‑shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Assisting guests regarding hotel facilities in an informative and helpful way
• Ensuring service standards are met with respect to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow‑up
• Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
• Driving GOP through meeting or exceeding upgrade, upsell goals
• Completing other duties as assigned

Qualifications

Your experience and skills include

• Previous 1 year leadership experience at a luxury setting required
• Previous Customer Service Experience required
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• Must have a valid full Canadian Driver’s License
• Excellent knowledge of Front Office and Hotel procedures asset
• General knowledge of key departments, including Housekeeping and Maintenance an asset

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Salary Range: $53,000–$58,000 per annum
• Subsidised staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel programme with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Programme – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Programme which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Additional Information

Apply Today: Whether you’re just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence, [e-mail].