Assistant Branch Manager

American Iron and Metal; Sherbrooke; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading metal recycling company is seeking an Assistant Branch Manager in Sherbrooke. In this permanent full-time role, you will oversee daily operations and manage a team to ensure excellent customer service. Responsibilities include supervising field operations, conducting performance evaluations, and supporting recruitment efforts. The ideal candidate has management experience, a college degree, and is bilingual in French and English. Competitive salary with annual bonus and comprehensive benefits are offered.

Benefits

Competitive salary + annual bonus

Comprehensive group insurance plan

Paid vacation from date of hire

Telemedicine access

Employee discount on parts

Company events throughout the year

Qualifications

• Minimum of three years of experience in customer service.
• At least one year of experience in a management role.
• Bilingualism in French and English is an asset.

Responsibilities

• Manage daily operations and ensure exceptional customer service.
• Supervise and participate in operations on the field.
• Conduct quarterly performance evaluations of hourly employees.
• Assist Branch Manager in recruitment and onboarding.

Skills

Empowering employees

Strong communication skills

Problem-solving abilities

Team collaboration

Time management

Education

College or university degree

Job description

Company Description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 26 auto recycling centers in Quebec, Ontario, New Brunswick, and Nova Scotia are supported by more than 400 employees who are passionate about innovation in the used vehicle market and about creating a greener environment for future generations. Since 2008, we have recycled over one million vehicles—and we’re not stopping there!

Kenny U-Pull is a division of American Iron & Metal (AIM), a globally recognized leader in the metal recycling industry, with more than 125 sites, 4,000 employees worldwide, and over $3.5 billion in annual sales.

Job Description

Competitive salary + annual bonus
Permanent full-time position
Schedule: to be discussed (must be available 1 weekend out of 2)
Work location: 1290 Chemin Dion, Sherbrooke, QC, Canada

As the Assistant Branch Manager, you will work under the supervision of the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring that exceptional customer service is provided, all while making sure that the company’s objectives are met.

You will be responsible for, among other things:

• Being actively present on the field to supervise and participate in operations in an environment that can be outdoors, physical, and dirty;
• Promoting a welcoming and safe workplace;
• Enforcing environmental and Health & Safety rules and procedures;
• Assisting the Branch Manager during monthly Health & Safety audits;
• Supervising daily operations such as scheduling and achieving sales and production targets;
• Supporting employees by participating in daily tasks and operational initiatives on the ground;
• Assisting the Branch Manager with internal communications to employees;
• Working in collaboration with various partners to monitor and implement business processes;
• Conducting quarterly performance evaluations of hourly employees jointly with the Branch Manager;
• Performing a variety of administrative tasks (cash deposits, payroll, schedules, etc.);
• Supporting the Branch Manager in the recruitment, onboarding, and integration of new employees;
• Acting as an ambassador in any organizational change and playing an active role in its deployment within your branch.

Qualifications

• Minimum of three (3) years of experience in customer service;
• Minimum of one (1) year of experience in a management role;
• College or university degree;
• Experience in retail or the automotive sector is an asset;
• Bilingualism (French and English) is an asset.

Desired Skills

• Ability to empower employees;
• Ease in delegating tasks and conducting follow-ups;
• Strong communication skills (written, verbal, and presentation);
• Problem-solving abilities;
• Strong collaboration and teamwork orientation;
• Good time management and prioritization skills;
• Ability to demonstrate empathy.

Additional Information

• Competitive salary + annual bonus
• Eligible for paid vacation from the date of hire;
• Comprehensive group insurance plan;
• Telemedicine (Access to a doctor 24/7);
• Group RRSP with employer matching contribution;A pleasant and friendly work environment;
• Company-organized events throughout the year (barbecue, Christmas party, etc.);
• Exceptional advancement opportunities;
• Employee discount on parts at any Kenny location.

Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) Inc., a globally recognized leader in the metal recycling industry with more than 125 sites, 3,000 employees worldwide, and over $3.5 billion in annual sales.

AIM and its subsidiaries are equal opportunity employers. Masculine wording is used solely to simplify the text. Only selected candidates will be contacted for an interview. Thank you for your interest.