Asset Health Solutions Lead - Mining IoT

Hexagon Mining, Inc.; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking an Asset Health Product Specialist to serve as the technical authority for their Autonomous Solutions. This role involves supporting customer deployments, contributing to technical documentation, and delivering training programs. Ideal candidates will have a background in software product support and strong communication skills. You'll work closely with engineering and customer success teams, traveling occasionally for field trials and customer visits in a flexible work environment.

Benefits

Flexible work location options

Career growth opportunities

Exposure to advanced mining technology

Qualifications

• Experience with software product support in an industrial or technical domain.
• Strong communication skills for working with customers.
• Ability to create technical documentation.

Responsibilities

• Support customer deployments and pilot programs.
• Contribute to user guides and technical documentation.
• Develop training content for customers and teams.
• Coordinate with cross-functional teams for product alignment.
• Gather customer requirements to influence product roadmap.

Skills

Technical Product Support

Customer Engagement

Documentation Skills

Cross-Functional Collaboration

Tools

Linux System Configuration

Windows System Configuration

Job description

A global technology company is seeking an Asset Health Product Specialist to serve as the technical authority for their Autonomous Solutions. This role involves supporting customer deployments, contributing to technical documentation, and delivering training programs. Ideal candidates will have a background in software product support and strong communication skills. You'll work closely with engineering and customer success teams, traveling occasionally for field trials and customer visits in a flexible work environment.