Application Engineer

NES Fircroft; Montérégie; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading engineering staffing provider in Canada is seeking an experienced Application Engineer to support customer needs by analyzing complaints and providing solutions. The role requires a Bachelor's degree in mechanical or technical industrial engineering and at least 2 years of relevant experience. Fluency in French and English is essential. The candidate will also help with documentation and response to technical inquiries. The position offers flexible hours and potential travel for training and customer visits.

Qualifications

• Minimum of 2 years of relevant experience.
• Experience in Project Management is an asset.
• Analytical skills and leadership required.

Responsibilities

• Record and analyze customer complaints; propose solutions.
• Prepare documentation for operation and maintenance of devices.
• Provide technical assistance and respond to technical questions.
• Analyze and propose solutions for discontinued products.

Skills

Knowledge of electrical networks

Knowledge of drawing software AutoCAD

Fluency in French and English

Education

Bachelor's degree in mechanical engineering or technical industrial engineering

Tools

MS Office Suite

Job description

Overview

Application Engineer – Location: La Prairie, QC. Schedule: Monday - Friday, flexible hours with starting time 7am-9am. Possible travel for training or customer visits. Candidates must be able to travel between US and Canada.

Essential Responsibilities

• Record customer complaints, analyze problems, obtain additional information from the customer, search the documentation / experience for possible solutions, propose a valid and applicable solution.
• Present to internal and external customers the documentation necessary for the operation and maintenance of the devices. Provide additional information as needed.
• Write diagnostic, assembly and disassembly procedures.
• Respond to technical questions raised by inside sales staff, contract administrators or from a client of the latter.
• Provide technical assistance during the drafting of submissions.
• Analyze, research, propose solutions to problems concerning the discontinued products. Test and industrialize the solution.
• Help materialize business opportunities.
• Check and approve the site reports of our technicians
• Carry out electrical and occasionally mechanical drawings.

Required Qualifications

• Bachelor's degree in mechanical engineering / or technical industrial engineering
• Minimum of 2 years of relevant experience
• Knowledge of electrical networks
• Knowledge of drawing software AutoCAD
• knowledge of office software (MS Office Suite)
• Fluency in French and English

Desired Characteristics

• Be able to read and design electrical and mechanical plans
• Experience in Project Management is an asset
• Have good skills in interacting and communicating with customers and staff
• Ease of presenting information to an audience.
• Analytical skills, leadership

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.