Senior Analyst Business Operations

Intrado Life & Safety, Inc.; Canada; On-site; CAD 55,000 - 105,000; Full time

Job summary

A leading emergency services provider in Canada seeks a motivated Analyst / Sr. Analyst in Business Operations. This role focuses on managing financial and operational data, building automated dashboards, and improving processes. Candidates should have strong experience in data-intensive roles, advanced Excel skills, and the ability to work collaboratively across teams. A comprehensive benefits package is offered, with a competitive salary range between $55,000 and $105,000 CAD based on experience.

Benefits

Comprehensive benefits package

Tuition reimbursement

Paid parental leave

Employee discounts

Qualifications

• Experience in software development or data-intensive roles.
• Exceptional work ethic in a results-driven environment.
• Advanced proficiency in Microsoft Excel is required.

Responsibilities

• Manage financial and operational data accuracy across systems.
• Build and maintain dashboards for performance visibility.
• Collaborate with teams to improve operational cadence.

Skills

Data management

Financial analysis

Dashboard building

Operational data handling

Collaboration

Tools

Microsoft Excel

Power BI

Salesforce

Python

Microsoft D365

Job description

About Us

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities

Intrado is seeking a motivated Analyst / Sr. Analyst, Business Operations, to join our Business Operations function. The Analyst / Sr. Analyst, Business Operations is an execution focused role within a newly created Business Operations function. Reporting to the Senior Director, Business Operations, this role will be part of a small, high-impact team with a mandate to ensure the company delivers on its strategic plan.

In this role, the Analyst / Sr. Analyst will help get financial and operational data into the right locations in the company’s systems, help implement scalable operating processes such as recurring business reviews, and build automated dashboards and reporting. The Analyst / Sr. Analyst will have significant responsibility and own projects while working cross-functionally with people across the company.

This is a demanding role in a results-oriented environment with high expectations for agency, speed, and ownership. This role requires systems-level thinking, the ability to design what needs to exist to achieve specific goals, and the ability to drive results in an environment where structure is still being built.

This posting spans across two job levels and will be determined based on experience.

Key Responsibilities

• Data Management, Quality & Reporting: Partner with Business Operations teammates and functional partners to ensure financial and operational data is accurate, consistent, and maintained in the appropriate systems and locations
• Data Management, Quality & Reporting: Collect, organize, validate, and maintain operational and performance data, proactively identifying and resolving data gaps or quality issues
• Data Management, Quality & Reporting: Build and maintain standardized dashboards and recurring reports that provide clear visibility into performance
• Data Management, Quality & Reporting: Ensure reporting is delivered in the right format, level of detail, and cadence to support operating reviews and leadership decision-making
• Data Management, Quality & Reporting: Collaborate with teammates to interpret data and surface clear, actionable insights for leaders

Operating Cadence & Execution Support

• Work closely with the Business Operations team and functional partners to support and continuously improve the company’s operating cadence (weekly, monthly, quarterly)
• Support preparation of data, dashboards, and materials for specific operating rhythms, while aligning closely with stakeholders on inputs and outputs
• Track priorities, action items, timelines, and follow-ups across initiatives to support execution and accountability
• Ensure inputs and outputs for operating reviews are consistent, reliable, and delivered on time

Design & Operational Efficiency

• Collaborate with Business Operations teammates and functional partners to align on data definitions, metrics, and reporting standards
• Design, document, and implement Business Operations processes including planning, execution tracking, and performance management workflows
• Identify opportunities to replace manual, fragmented, or inconsistent processes with efficient, repeatable operating practices
• Maintain clear documentation for standards, workflows, and reporting to support adoption and scalability as the function grows

Required Qualifications

• Experience in software development, analytics, or data-intensive roles involving ownership of complex workstreams with significant data complexity.
• Exceptional work ethic with the ability to operate effectively in a demanding, results-driven environment with high standards
• Demonstrated ability to execute complex projects while working cross-functionally with multiple teams
• Advanced proficiency in Microsoft Excel
• Experience building dashboards and reporting with data visualization tools
• Experience working with financial and operational data
• Proven ability to build and improve processes
• Strong sense of ownership paired with a collaborative working style
• Demonstrated ability to learn new tools and skills quickly and apply them effectively
• Demonstrated ability to use LLMs and automation tools effectively
• Ability and willingness to learn the tools described in the preferred qualifications section if you currently don’t have experience with them
• Exceptional organizational skills and attention to detail
• Comfort navigating ambiguity and enthusiasm for helping build a new function and operating model
• Working knowledge of accounting and corporate finance concepts

Preferred Qualifications

• Experience with Python
• Experience with Power Query
• Experience building dashboards and reporting in Power BI and Salesforce
• Experience with Microsoft D365
• Experience supporting or owning performance management, monthly/quarterly business reviews

Total Rewards

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a Registered Retirement Savings Plan (RRSP), and several that go above and beyond– tuition reimbursement, paid parental leave, access to a comprehensive library of personal and professional training resources, employee discounts, insurance coverage and more!). Apply today to join us in work worth doing!

The starting salary is anticipated between $55,000 and $105,000 CAD and will be commensurate with experience.