AIOps Support Engineer - Morrisville, NC

Lenovo; Morrisville; Hybrid; CAD 89,000 - 104,000; Full time

Job summary

A global technology company is seeking an AIOps Support Engineer in Morrisville. This hybrid role involves deploying and optimizing the AIOps platform, ensuring system stability, and providing user support for overseas operations. Candidates should have a Bachelor's degree in a related field and 1-2 years of experience with AI Ops or CloudOps. Strong communication skills and familiarity with BI tools are preferred.

Benefits

Bonus potential

Comprehensive benefits package

Qualifications

• 1-2 years of experience with AI Ops or global CloudOps.
• Exposure to AWP automation or Hubble monitoring products is a plus.
• Experience with intelligent workflows: diagnostics, remediation, and infrastructure optimization.

Responsibilities

• Deploy, configure, and optimize Lenovo's AIOps platform.
• Ensure system stability and high availability.
• Support incident handling and provide user service support.

Skills

AI Ops

CloudOps

Strong communication skills

Education

Bachelor's Degree in Computer Science, Engineering, Information Technology or related field

Tools

Prometheus

Grafana

OpenTelemetry

ServiceNow

Runbook Automation platforms

Job description

Overview

United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub.

Description and Requirements

About the Role

Our global AIOps team (AI Operations) is growing quickly and we are in need of an AIOps Support Engineer to join us at our Morrisville, NC site. This position is hybrid, onsite 3 days per week and you will be responsible for supporting the deployment, configuration, daily operation and ongoing optimization of our AIOps platform.

Responsibilities

• Responsible for the deployment, configuration, daily operation, and optimization of Lenovo's AIOps platform in overseas environments
• Ensure system stability and high availability
• Support incident handling in a timely manner
• Provide User Service Support day-to-day for overseas users including access management, feature consultation, and issue resolution
• Work on global cross-functional teams across IT, Operations, Information Security to ensure compliance, alignment, transformation and change management compliance
• Support HQ team to support the rollout, integration and promotion of AIOps
• Support compliance with change management processes including version upgrades, feature releases, and environment changes
• Identify and implement identify performance and user experience improvements

Qualifications

Basic Qualifications

• 1-2 years of Experience with AI Ops or global CloudOps
• Bachelor's Degree in Computer Science , Engineering, Information Technology or related field is required

Preferred Qualifications

• Exposure to AWP automation or Hubble monitoring products
• Experience with intelligent workflows: diagnostics, remediation, and infrastructure optimization
• Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry , ServiceNow, or Runbook Automation platforms
• Strong communication skills both verbal and written
• Experience with BI tools a plus
• Advanced degree a plus

The base salary budgeted range for this position is $ 65-7 5 k . Individuals may also be considered for bonus and/or commission. This is a hybrid position 3 days per week at our Morrisville location.

Lenovo’s various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is October 2, 2025. This applies to both external and internal candidates.

#NOVA

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: United States of America - North Carolina - Morrisville

If you require an accommodation to complete this application, please [e-mail]