After Sales Operations Analyst (12+ Month Contract)

Audi Canada; Ajax; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive company in Ajax, ON seeks an After Sales Operations Analyst to enhance business performance through data analysis. This hybrid role involves collaboration with management and providing critical insights to improve customer satisfaction. Ideal candidates will have a degree in Business and 2+ years of auto industry experience, along with strong analytical and communication skills.

Benefits

Flexible and collaborative team dynamic

Personal and professional development opportunities

Competitive employer-paid benefits

Qualifications

• 2+ years of Auto industry experience.
• Self-motivated, results-oriented team player eager to learn.
• Demonstrated analytical thinking skills with high attention to detail.

Responsibilities

• Improving business performance and customer satisfaction through analysis.
• Provide Parts, Service & Customer Experience Operations Business Intelligence.
• Support development and execution activities in collaboration with After Sales management.

Skills

Data Analysis

Communication

Collaboration

Education

Undergraduate degree in Business Administration, Marketing, Finance

Tools

Microsoft Office (PowerPoint, Word, Excel, MS Project)

SAP Software

Job description

Some call it work. We call it passion.
We could offer you an ordinary career.
Trouble is, we only deal in the extraordinary.
Find yourself in the driver’s seat. Find yourself at Audi.

Audi stands for excellence. Innovation. High Performance. Sophisticated. Sporty. Progressive. Uncompromising standards.

Just as Vorsprung durch Technik brings out the best in vehicles, a career with Audi can bring out the passion, drive and dedication of some of the finest people around. The Audi family recognizes the fact that even though we craft some of the finest vehicles on the planet, our work would be in vain without the people we serve, and the people with which we share our passion.

Become a part of the Audi success story full of growth opportunity and personal career development. Join a team of performance driven professionals who value motivation, responsibility, collaboration and exciting work. Audi, with its leading global presence, offers its employees numerous developmental opportunities locally as well as internationally.

We are currently looking for an After Sales Operations Analyst (12 month contract) at our Corporate Officers in Ajax, ON

Improving business performance and customer satisfaction begins with the discovering opportunities and development of actionable insights through in-depth analysis of key indicators, both internal and external.
This analyst enables the discovery of these key data driven insights and the creation of actions through the development and maintenance of a wide array of reports and presentations covering all aspects of parts & accessories and service loyalty business results, forecasting, Dealer engagement and performance, program performance and the customer experience.

The analyst also plays a key role with both development and execution of activities through collaboration with and in support of After Sales management, internal and field team members and key contributors across the company.
Sharing results and telling the story of our business successes and challenges is achieved through the effective translation of data into compelling presentation materials which this analyst coordinates and prepares for variety of meetings and web conferences for the After Sales & Customer Experience team.

This is a hybrid flex model, based out of Ajax, ON.

Qualifications:

Business Reporting:

• Provides Parts, Service & Customer Experience Operations Business Intelligence daily/ weekly / monthly / annual reporting
• Supports establishment of monthly revenue forecasts as well as progress tracking, daily & weekly tracking and outlook updates.
• Provides support and data validation to ongoing business planning processes.
• Provides centralized coordination of Business Intelligence and KPI monitoring.
• Scorecard creation, maintenance, communication, and interpretation
• VCGA, North American Region (NAR) and AUDI AG reporting support
• Supports development, coordination and delivery of departmental presentation materials both Internal and external Customer Satisfaction reporting
• Service Retention and Loyalty Products performance and reporting
• Key contributor to data team for reporting of Audi Brand business reports to Audi and VGCA Executives
• Develops process to efficiently connect data sources related to customer satisfaction, vehicle quality, parts supply to better understand impacts related to the customer experience
• Assesses performance across a range of platforms, systems and online or offline processes throughout the customer journey

Business Support:

• Measures Dealer engagement, program utilization and program performance in aid to maximizing effectiveness for a variety of support measures.
• Develops performance measurements to aid field teams in steering the dealer network to necessary benchmark levels
• Support to assess and coordinate arrival of accessories for installation on pre-configured new vehicles at port of Dealer.
• Support understanding of sales and inventory levels in aid of planning, programs, and performance measures.
• Measures Dealer engagement, program utilization and program performance in aid to maximizing effectiveness for variety of support measures.
• Provide insight on current performance, suggest areas for improvement.

Parts, Service and Customer Experience & Proposal Support:

• Provides analytics on past program effectiveness in support of new proposals
• Assess inventory and dealer and warehouse levels against expected sales in support of planning and executing efficient booking programs.
• Provide insights across the spectrum of After Sales activities to generate recommendations to management consideration
• Assist in development of Customer Support programs
• Supports Dealers communications of programs and key meeting materials,

Miscellaneous:

• Supports various purchasing processes for the department
• Supports various program and bonus payment processes based on analysis of results
• Continuously improves reporting and program processes in the spirit of ease of doing business
• Provides analysis of CADA Dealer Satisfaction Index toward development and tracking of keys actions in response to results
• Key liaison in monitoring “Voice of Dealer” actions across Business Units and in preparation of related Council and Sub-Committee meetings
• Supports Strategic Project leaders in understanding data, needs, engagement and performance

Qualifications:

• Undergraduate degree in Business Administration, Marketing, Finance preferred and/or equivalent work experience
• 2+ years of Auto industry experience
• Self-motivated, results-oriented team player who is eager to learn, challenge and grow
• Data-Driven with strong desire and ability to turn figures into actions.
• True collaborator intent on being a great business partner
• Seamlessly shifts between team and independent working environments
• Ability to productively engage the audience with written and spoken communications
• Demonstrated analytical thinking skills with high attention to detail.
• Process oriented
• Organized and proven ability to manage time and balance competing priorities.
• Highly skilled with Microsoft Office applications: PowerPoint, Word, Excel and MS Project

Asset:

• 2+ years of Industry experience/ Experience in Digital Advertising and Marketing
• Experience with SAP Software
• Bilingual English/French

What you’ll get in return:

• A flexible and collaborative team dynamic
• Many opportunities for personal and professional development
• Opportunities to participate in exciting company events that give back to the community
• Competitive employer paid benefits and compensation package
• And much more!

Interested applicants are asked to submit their application by June 7, 2024.

Please note that we appreciate the interest of all candidates, however only those under consideration will be contacted.

Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.

Volkswagen Group Canada Inc. is committed to providing accommodations for people with disabilities including during the application process. If you require an accommodation because of a disability, we will work with you to determine what reasonable accommodation may be available to meet your needs whether it be as an applicant or an employee. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Recruiter who will consult with you to determine an appropriate and reasonable accommodation #LI-Hybrid #LI-MD1