Advisory Services Manager

TJX CANADA; Brampton; On-site; CAD 87,000 - 132,000; Full time

Job summary

A leading off-price retailer in Brampton is seeking an Advisory Services Manager for its Distribution Center. This role involves strategic leadership on HR operations, focusing on Associate and Labour relations, driving HR initiatives, and ensuring policy compliance. The ideal candidate has over 5 years of experience in a relevant field, with a strong background in negotiation, problem-solving, and relationship management. Joining this dynamic team offers opportunities for professional growth and personal development.

Benefits

Group Benefits package

Management Incentive Plan

Associate discounts

Comprehensive training resources

Career growth opportunities

Qualifications

• 5+ years in Associate Relations, Labour/Industrial Relations, or related field.
• Expert knowledge of Associate & Labour Relations, collective agreement administration.
• Advanced skills in facilitation, negotiation, and dispute resolution.

Responsibilities

• Serve as HR resource for Torbram Distribution Center and support additional centers.
• Provide Associate and Labour Relations guidance to leaders.
• Drive process improvements for efficiency and consistency.

Skills

Associate Relations

Labour Relations

Negotiation

Problem-solving

Relationship-building

Education

Post-secondary education in HR or Labour Relations

Tools

Microsoft Office

HRIS

Job description

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us.

TJX Canada.

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls—you will find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off‑price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We're looking for an Advisory Services Manager, Distribution Center who will play a key role in shaping the future of HR operations at TJX Canada. In this role, you’ll provide strategic leadership on complex Associate and Labour Relations matters, ensuring consistent application of policies across multiple Distribution Centers. You’ll also drive impactful, long‑term HR initiatives—such as program development, process improvements, and technology upgrades—designed to create scalable and sustainable solutions for our growing business. Join us and make a lasting impact while working in a dynamic environment that values innovation and collaboration.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well‑being resources.
• Management Incentive Plan along with a robust Retirement Savings Program.
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources are designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do

• Serve as the primary HR resource for the Torbram Distribution Center (Brampton) and support two additional Distribution Centers during the B shift.
• Provide expert Associate and Labour Relations guidance to leaders, ensuring alignment with company policies, culture, and values.
• Manage complex Advisory Services cases with timely, effective resolutions using sound HR principles and critical thinking.
• Partner with legal counsel on employment and labour matters, exercising discretion and judgment.
• Stay current on employment legislation, case law, and best practices to ensure compliance and mitigate risk.
• Participate in union‑management meetings, including grievances and negotiations, and maintain constructive relationships with union representatives.
• Drive process improvements and recommend scalable solutions for efficiency and consistency.
• Analyze HR metrics and trends to provide strategic insights and partner with HRBPs on proactive risk mitigation.
• Ensure Advisory resources and tools are accurate and accessible on platforms like ServiceNow.
• Contribute to special projects, system implementations, and HR program development.

Leadership and Collaboration

• Build strong partnerships with People Leaders and HR Business Partners to deliver consistent HR support.
• Coach and mentor team members to strengthen technical expertise, business acumen, and relationship management skills.
• Lead performance management and career development initiatives to maximize team potential and support organizational growth.
• Develop and execute a 6‑12‑month talent strategy to build a strong pipeline and functional capability within Advisory Services.

Compliance and Data Integrity

• Uphold HR data integrity and confidentiality in line with federal and provincial regulations.

About You

• 5+ years in Associate Relations, Labour/Industrial Relations, Law, or related field, with leadership or people management experience.
• Post‑secondary education in HR, Labour Relations, or related discipline (asset).
• Expert knowledge of Associate & Labour Relations, collective agreement administration, and employment legislation.
• Advanced skills in facilitation, negotiation, problem‑solving, and dispute resolution with a solution‑focused approach.
• Strong collaboration and relationship‑building abilities to influence and gain trust at all levels.
• Proven ability to lead projects, manage multiple priorities, and deliver results under pressure.
• Experience in coaching, performance management, team development, recruitment, and onboarding.
• Proficiency in Microsoft Office; HRIS and case management systems preferred.
• Ability to work Tuesday‑Friday, 8:30 AM‑7:00 PM and flexibility to adapt to changing needs.

Posting Details

• Posting End Date: Tuesday, December 10, 2025.
• Location of Role: TDC (Torbram Distribution Centre) – 8875 Torbram Drive, Brampton, ON L6T 3V9.
• Shift Coverage: All shifts TDC and B Shift across all facilities.

If you're ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address: 8875 Torbram Road

Location: CAN TJX Canada Distribution Centre Torbram Road

Salary Range: $87,031.00–$131,789.80 /year. *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.