Adobe Lead Support Engineer

Compunnel, Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative firm is looking for an experienced Adobe Lead Support Engineer to provide essential platform support for Adobe Experience Manager and related cloud services. This role encompasses the installation, configuration, and debugging of AEM servers, alongside managing AWS infrastructure and CI/CD tools. The ideal candidate will possess strong expertise in cloud hosting and Linux, coupled with a deep understanding of Adobe's AEM product suite. Join a dynamic team where your contributions will enhance enterprise platform performance and drive agile delivery processes, making a significant impact in a collaborative environment. If you are passionate about cloud technologies and eager to lead support initiatives, this opportunity is perfect for you.

Qualifications

• Extensive experience with Adobe Experience Manager platform services required.
• Strong expertise in AWS infrastructure and cloud hosting essential.

Responsibilities

• Install, configure, and support AEM servers and dispatchers.
• Manage cloud-hosted environments on AWS and utilize CI/CD tools.

Skills

Adobe Experience Manager (AEM)

AWS infrastructure

Linux

Cloud hosting

Monitoring and troubleshooting

Agile methodologies

Server-side scripting

Tools

Docker

Kubernetes (AKS/EKS)

Jenkins

New Relic

Nagios

Splunk

CloudFront

Akamai

Fastly

Job description

We are seeking an experienced Adobe Lead Support Engineer to provide platform support for Adobe Experience Manager (AEM) and related cloud services. This role involves installation, configuration, debugging, and long-term operation of AEM servers and dispatchers, as well as working with AWS infrastructure, CI/CD tools, and cloud management solutions. The ideal candidate will have strong expertise in cloud hosting, Linux, and Adobe’s AEM product suite, along with experience in monitoring and troubleshooting enterprise platforms.

Key Responsibilities

1. Install, configure, debug, and support AEM servers, dispatchers, and CDN solutions
2. Manage cloud-hosted environments on AWS and work with Adobe's Direct Market Access products
3. Utilize Amazon cloud operations and CI/CD tools like Jenkins for cloud management
4. Monitor platform performance using tools such as New Relic, Nagios, and Splunk
5. Work with Docker, Kubernetes (AKS/EKS), and Java-based applications
6. Provide expertise on AEM product suite, including Felix, CRX, DAM, Sling, and OSGi frameworks
7. Optimize content delivery networks (CDN) such as CloudFront, Akamai, and Fastly
8. Contribute to Agile delivery processes, including SCRUM methodologies
9. Lead platform support initiatives and collaborate with cross-functional teams

Required Qualifications

1. Extensive experience with Adobe Experience Manager (AEM) platform services
2. Strong expertise in AWS infrastructure and cloud hosting
3. Hands-on experience with Docker, Kubernetes (AKS/EKS), and CI/CD tools like Jenkins
4. Proficiency in Linux and server-side scripting technologies
5. Experience with monitoring and logging tools such as New Relic, Nagios, and Splunk
6. In-depth knowledge of AEM components including Sling, OSGi frameworks, and JCR API
7. Familiarity with CDN technologies like CloudFront, Akamai, and Fastly
8. Ability to estimate project efforts and contribute to Agile development processes

Preferred Qualifications

1. Experience in enterprise-scale AEM implementations and upgrades
2. Knowledge of RESTful API development and integration
3. Familiarity with security best practices for cloud-hosted applications

Location: Toronto, Ontario