Administrative Support III

Alberta Health Services; Rocky Mountain House; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading health organization is seeking an Administrative Support III to handle patient registration and ensure accurate demographic and financial information input. Responsibilities include applying patient identification protocols, verifying healthcare eligibility, and maintaining the integrity of patient records. Qualified candidates should have Grade 12 completion and strong communication skills, with preference given to those with medical office experience. This is a part-time role located in Rocky Mountain House, Alberta with a competitive salary range.

Qualifications

• Demonstrated proficiency in English, both written and oral.
• Ability to work under pressure and adapt to priorities.
• Ability to work independently with minimal supervision.

Responsibilities

• Obtain and record accurate demographic and financial information from patients.
• Apply Positive Patient Identification during registration.
• Verify patient eligibility related to healthcare coverage.

Skills

Medical Terminology

Typing speed of 40 wpm

Communication skills

Computer skills

Education

Completion of Grade 12 or equivalent

Post-secondary education

Job description

Your Opportunity

At AHS, our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information on the appropriate information system, on patients presenting at various entry points of the health system.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Rocky Mountain House HC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.64
• Posting End Date: 24-DEC-2025
• Employee Class: Regular Part Time
• Date Available: 05-JAN-2026
• Hours per Shift: 5-7.75
• Length of Shift in weeks: 6
• Shifts per cycle: 23
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Responsibilities

Obtains and records accurate demographic and financial information on patients by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. In accordance with Health Information Act (HIA) and other privacy legislation in effect, the incumbent shall comply at all times with APL / AHS’s Information Privacy & Information Security policies. Position is responsible for performing activities which directly support the security, maintenance and integrity of the patient record. Performs other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications

Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.