Administrative Support III

Primary Care Alberta; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A public health organization is seeking an Administrative Support III to join its team at Northgate Centre, Edmonton. This role involves supporting daily operations of public health services such as immunizations and health promotions, requiring strong organizational and communication skills. Candidates must have at least a high school diploma and 1 year of related administrative experience in a healthcare setting. The position offers a competitive salary and requires ability to work in a fast-paced environment.

Qualifications

• Minimum 1 year recent administrative support experience in healthcare.
• Knowledge of office applications and health database use.
• Ability to handle interruptions and prioritize workload.

Responsibilities

• Support daily operations of Public Health services.
• Manage phone calls, schedule appointments, and greet clients.
• Perform records management and data entry tasks.

Skills

Customer service skills

Effective communication

Organizational skills

Ability to work in stressful environments

Education

Completion of Grade 12 or equivalent

Formal medical office administration education

Tools

MS Office Suite

Health databases (e.g., ePeople, Netcare)

Job description

Edmonton Zone PCA, Edmonton, Northgate Centre

Administrative/Clerical

Your Opportunity

We are seeking a caring and detail oriented individual to join our Public Health Team at Northgate Public Health. This Administrative Support III position is a key member of the public health team that provides integrated, strength based, family centered public health care. Our team provides public health services that promote and protect the health of individuals, groups, and communities including Immunization, Maternal Newborn Health, Well Child Clinic, School Health, and Health Promotion. The Administrative Support III will be a member of the multidisciplinary team responsible for supporting daily operations of Public Health services including greeting clients, managing phone calls, scheduling appointments, data entry/word processing, records management and anticipating the needs and demands of Public Health and its clients. This position requires proficient use of an electronic medical record and scheduling system. This position requires the following: Must be able to work in a loud, chaotic, busy environment with clients of all ages Ability to carry up to 25 lbs. of equipment. Ability to carry out awkward and repetitive movements for an entire 7.75-hour shift, including sitting, standing and/or bending for long periods of time. Comply with appropriate hand hygiene techniques, including regular use of alcohol-based hand sanitizer and antibacterial soap Perform other administrative duties to support programs and services within the Edmonton Zone Public Health portfolio are required. Duties must be completed with a high level of independence but also interdependent within a larger team environment. As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Edmonton Public Health Northgate
• Primary Location: Northgate Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 18-FEB-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 28-FEB-2026
• Temporary End Date: 29-AUG-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 30
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Adhere to strict organizational policies, procedures, and legislated requirements including patient confidentiality. Handle frequent interruptions and still meet workload timeline. Previous experience working with diverse communities, groups and/or organizations (i.e. ethno-cultural, equity-setting, racialized, faith-based, LGBTQ2S+, vulnerable, marginalized, persons with disabilities, and persons across all age groups, etc. Must be able to perform within established program parameters Formal medical office administration education from a recognized post-secondary institution required. An equivalent combination of education and experience may be considered acceptable Minimum 1 year recent (within 3 years at a 0.50FTE of greater) in related experience working in an administrative support role in a healthcare environment is required. Demonstrated effective written and verbal communication skills exceptional customer services and support client navigation including warm hand off to appropriate services. Knowledge of computer technology and applications including website navigation, office or business applications, health database use (ePeople, Netcare, Meditech, Connect Care or other), and MS Office Suite. Work in a fast paced, chaotic, loud environment with competing concurrent priorities. Work with minimal supervision. Work well within a team environment, both locally and across multiple sites/programs Prioritize workload to meet established turnaround times.

Preferred Qualifications

Awareness of social determinants of health. Non-violent crisis intervention. BLS preferred.