Adjuster, Casualty

Gore Mutual Insurance; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading mutual insurer is seeking a Claims Casualty Adjuster to manage minor to moderate casualty claims such as auto bodily injury, physical damage liability, and general commercial liability. The successful candidate will be responsible for investigating claims, negotiating settlements, and providing quality reporting. The role requires 2-3 years of claims handling experience and offers the opportunity to progress to Senior Claims Representative.

Qualifications

• 2-3 years of claims handling experience, preferably with casualty exposure.
• Ability to manage challenges and maintain composure under pressure.
• Knowledge of Auto and Property claims preferred.

Responsibilities

• Handle casualty files for Auto, PDL, and CGL claims.
• Investigate claims and collect casualty-specific details.
• Negotiate and settle claims within authority limits.
• Attend mediations, trials, and small claims court actions.

Skills

Claims handling experience

Conflict resolution

Negotiation skills

Interpersonal and communication skills

Time management

Attention to detail

Problem-solving skills

Education

College or equivalent industry experience

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

As a Claims Casualty Adjuster, you will manage casualty claims of minor to moderate complexity, including minor litigated auto bodily injury, physical damage liability (PDL), and minor commercial general liability (CGL) claims. Some files may involve litigation. Your work ensures claims are handled efficiently and fairly, directly impacting customer satisfaction and Gore Mutual’s financial health. This role is a critical step toward developing the skills needed to progress to Senior Claims Representative, Casualty.

What You’ll Do

• Handle minor to moderate level casualty files for Auto, PDL and CGL
• Thoroughly investigate claims, collecting casualty-specific details
• Leverage investigation outcome to determine potential for tort exposure
• Attend mediations, pretrial, trials and small claims court actions where applicable; some travel may be required
• Negotiate and settle claims within authority limits
• Provide quality reporting and reserving analysis on claims files
• Formulate reserves based on analysis of injury, ultimate probable outcome
• Formulate settlement analysis; low/med/high settlement ranges and develop a plan to control outcome

What You Bring

• Minimum 2-3 years claims handling, some casualty exposure preferred.
• Exposure to conflict resolution.
• Basic Negotiation skills.
• Knowledge of Auto and Property claims preferred.
• Exceptional interpersonal and communication skills.
• Strong time management, organizational ability, and attention to detail.
• Critical judgment, problem-solving, and investigative skills.
• Ability to manage challenges and maintain composure under pressure.
• College or equivalent industry experience preferred.

Accessibility for Applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.