ACCOUNT MANAGER (HYBRID) - $74,269.00-$92,837.00

Green Shield Canada (GSC); Mississauga; On-site; CAD 65,000 - 85,000; Full time

Job summary

A not-for-profit health and benefits organization in Mississauga seeks an Account Manager to support the Director of Sales in managing and expanding its specialty pharmacy network. The role involves building strong client relationships, driving revenue growth, and coordinating operational activities. The ideal candidate has 3+ years in account management or pharmaceutical sales and excellent communication skills, with a collaborative and proactive attitude. Opportunity to be part of a mission-driven team focused on better health for all Canadians.

Qualifications

• 3+ years of experience in account management or pharmaceutical sales.
• Proven ability to build client relationships at multiple organizational levels.
• Experience with Patient Support Programs (PSP) preferred.

Responsibilities

• Serve as primary contact for assigned physician and clinic accounts.
• Support the Director of Sales in strategy development.
• Maintain strong, trust-based relationships with healthcare professionals.

Skills

Client relationship management

Strong communication

Problem-solving

Adaptability

Proactive attitude

Education

Post-secondary education in Business, Health Sciences, or related field

Tools

CRM systems

Microsoft Excel

Power BI

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.

We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

The Account Manager will play a key role in supporting the Director ofSales in managing and expanding GreenShield’s specialty pharmacy network. Thisindividual will help strengthen relationships with physicians, clinics, andpatient support programs (PSPs) while driving revenue growth throughexceptional account management and operational coordination. The ideal candidate is relationship-driven, highly organized, and thrivesin a fast-paced healthcare environment where collaboration, patient focus, andattention to detail are essential.

Key Responsibilities:

Account Management & Client Relations:

• Serve as theprimary point of contact for assigned physician and clinic accounts.
• Support theDirector of Sales in developing and executing territory and accountstrategies.
• Maintainstrong, trust-based relationships with healthcare professionals and officestaff.
• Conduct regularcheck-ins to ensure client satisfaction and identify opportunities forimprovement.
• Manageonboarding of new clinics and assist with partnership documentation oragreements.

Sales Support & Growth:

• Collaboratewith the Director of Sales to identify new business opportunities andcontribute to revenue growth strategies.
• Track salesperformance, monitor trends, and support development of quarterly businessreviews.
• Assist inpreparing proposals, presentations, and reports for senior leadership.
• Supportimplementation of new programs or Patient Support Programs (PSP) partnerships.

Operational Coordination:

• Liaise withinternal departments (Operations, Nursing, and PSP teams) toensure seamless execution of services.
• Monitor accountactivity, including infusion scheduling, reimbursement workflows, andservice delivery timelines.
• Troubleshootissues that arise with clients or PSP partners to ensure timelyresolution.
• Maintainaccurate CRM records and ensure all account data is up to date.

WHO WE'RE LOOKING FOR

• Post-secondaryeducation in Business, Health Sciences, or related field.
• 3+ years ofexperience in account management, pharmaceutical sales, specialty pharmacyor healthcare operations.
• Proven abilityto build and sustain client relationships at multiple organizationallevels.
• Strongcommunication, empathy, adaptability, accountability, problem-solving, customer- centric, and presentation skills.
• A proactive,professional, and collaborative attitude.

NICE TO HAVE:

• Specialty pharmacy experience.
• Exposure to CRM's, Power BI and Microsoft Excel (advanced).
• Experience with Patient Support Programs (PSP) partnerships.
• Negotiation and active listening skills.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - At present, GS does not utilize AI in its selection process, though we do leverage AI to help produce Job Descriptions, and ideate on interview questions.