Account Manager

Universus Media Group Inc.; Markham; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A full-service creative agency near Toronto is seeking an experienced Account Manager to bridge clients and internal teams. This role involves managing multi-channel campaigns and ensuring efficient operations. Ideal candidates have 3-5 years of account management experience and strong organizational skills. This position offers a hybrid work model and opportunities for mentorship and career growth.

Benefits

Health benefits

Mentorship and learning opportunities

Team lunches and celebrations

Hybrid work model

Qualifications

• 3–5 years of account management or project management experience in an agency setting.
• Proven knack for managing multi-channel campaigns.
• Ability to work in our Markham office three days a week.

Responsibilities

• Act as the bridge between clients and internal teams to shape campaigns and manage deliverables.
• Ensure smooth and efficient operations across projects.
• Keep campaigns moving with energy and style.

Skills

Account management experience

Project management experience

Strong organizational skills

Top-notch communication skills

Proficiency with Monday.com

Proficiency with Slack

Understanding of video content

Understanding of social media content

Understanding of eLearning content

Education

Bachelor’s degree or higher in marketing, communications, or a related field

Job description

Overview

Universus is seeking an Account Manager who excels in a creative environment, enjoys building strong client relationships, and can effectively manage projects to ensure smooth and efficient operations. You’ll be the bridge between clients and our internal teams, helping to shape campaigns, manage deliverables, and keep everything moving with energy and style.

Responsibilities

• Act as the bridge between clients and internal teams to shape campaigns and manage deliverables.
• Ensure smooth and efficient operations across projects.
• Keep campaigns moving with energy and style.

Qualifications

• MUST HAVE
• 3–5 years of account management or project management experience in an agency setting.
• A proven knack for managing multi-channel campaigns.
• Strong organizational skills with the ability to stay cool under pressure.
• Top-notch communication skills or the three C’s: Confident, Clear, and Client-friendly.
• Proficiency with Monday.com and Slack (our lifelines).
• Ability to work in our Markham office three days a week, with some travel as needed.
• A love of being involved in, and helping bring great work to life.
• Understanding of video, social media, or eLearning content.

Nice-to-haves

• Familiarity with budget management and vendor coordination.
• Project management training or certification.
• Bachelor’s degree or higher in marketing, communications, or a related field.
• Bilingual (English/French) for extra points.
• Some examples of projects you’ve had a hand in bringing to life.

About Universus

Universus is a full-service creative agency based near Toronto, partnering with global and national brands to tell stories that inspire and connect. We bring ideas to life through video production, social media, digital marketing, branding, design, and eLearning. We’re not just another agency; we’re a team of makers, doers, and storytellers who love solving creative challenges. We listen, we brainstorm, we push boundaries, and we deliver with impact. We’re serious about the work, but we don’t take ourselves too seriously. At Universus, we believe in collaboration, curiosity, and good vibes along the way.

We Offer

• High-profile projects that keep things interesting.
• Room to grow your career and take on bigger challenges.
• Mentorship, learning opportunities, and the freedom to bring your ideas to life.
• A hybrid work model that blends in-office energy with remote flexibility.
• Health benefits, team lunches, celebrations, and a culture that values good work and good fun.