Account Manager

Mohawk Medbuy Corporation; Eastern Ontario; Hybrid; CAD 71,000 - 83,000; Full time

Job summary

A national health care organization located in Ontario is seeking a full-time Member Relations Specialist. This role involves cultivating positive relationships with members and supporting them in adopting new systems and services. Ideal candidates will possess a post-secondary degree and have four to six years of supply chain experience, alongside skills in customer relations. The organization offers a competitive benefits package and flexible work options with a targeted salary range of $71,757 - $82,777.

Benefits

Comprehensive benefits package

Flexible remote work options

Qualifications

• Four to six years’ experience in a supply chain environment.
• Two years’ experience in customer or member relations management.
• Demonstrated experience in a customer or member relationship role.

Responsibilities

• Support members in the adoption of new MMC systems and tools.
• Resolve and monitor members’ issues ensure satisfactory resolutions.
• Communicate effectively with members and Account Directors.

Skills

Organizational skills

Analytical abilities

Communication skills

Customer relationship management

Education

Post secondary degree in relevant field

Tools

Business Central

ERP systems

Job description

Overview

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social, and economic best practices. Based in Burlington, ON, the organization also has offices in Toronto, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville.

We are currently recruiting for a full-time Member Relations Specialist to support our Member Engagement team to support a portfolio of Members in either our Western or East-North region. This role can be located in either our Chatham, London or Kingston offices.

Position Overview

Reporting to the Director, Acquisitions & Customer Onboarding, the Member Relations Specialist focuses on cultivating positive interactions and lasting relationships with the MMC Specialists. They strive to enhance overall member satisfaction and loyalty. The Member Relations Specialists works with Account Directors, Director Acquisitions & Customer Onboarding, and operational directors to provide member-centric service.

Key Responsibilities

• Support members in the adoption of new MMC systems, tools, processes, and services.
• Receive, resolve, and monitor members’ issues promptly, ensuring their resolutions are satisfactory. Calls will be received and monitored using MMC Service Now, through emails, or through the MMC Portal.
• Communicate effectively with members and Account Directors to gather feedback and understand member needs.
• Use member feedback including member surveys to help identify improvements that will better suit our members’ needs.
• Maintain standard training and promotional materials and support VPs, Directors and Account Directors in preparation and delivery of promotional or training presentations to members.

Qualifications and Skills

• Post secondary degree in relevant field (business, engineering, management, systems)
• Four (4) to six (6) years’ experience in a supply chain environment
• 2 years’ experience in customer or member relations management
• Demonstrated ability to organize, control and coordinate various activities in a fast-paced, ever-changing environment.
• Knowledge/experience in supply chain management, preferably in a health care setting and understanding of business and legal issues.
• Excellent communication skills with strong analytical abilities and mathematical aptitude.
• Demonstrated experience in a customer or member relationship role
• Developing/conducting presentations and preparing marketing material – advanced knowledge.
• Experience with Business Central or other ERP system preferred

Preferred Qualifications

• Certified Supply Chain Management Professional (CSCMP) certification completed or in progress.
• Broader Public Sector (BPS) and Ontario Public Service Procurement Directives experience
• Hospital operational experience
• Healthcare procurement experience
• Bilingual in English and French

Travel

• Ability to travel to Member Sites within area of assignment if required (Western Ontario).
• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible remote work options. The targeted hiring range of this role is $71,757 - $82,777 dependent on experience. This job posting is for a newly created vacancy.

Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce. Mohawk Medbuy does not use artificial intelligence to screen, assess or select applicants.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).