Account Director (12 Months Contract)

INNOCEAN Canada; Toronto; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading advertising agency in Toronto is seeking an experienced Account Director for a 12-month contract. The role involves managing senior-level client relationships, leading a team, and developing strategies for client retention and growth. Ideal candidates will have 6 to 8 years of experience in a similar role and a background in marketing or advertising. The agency offers a flexible hybrid work setup and is recognized for its inclusive culture.

Benefits

Flexible hybrid work setup

Coaching and mentorship

Inclusive culture

Qualifications

• 6 to 8 years’ experience in a client service role in an agency, including 1–3 years in a supervisory role.
• Experience with online video, email marketing, in-store POS, digital and social.
• Auto account services category experience is an asset.

Responsibilities

• Serve as the primary point of contact for senior-level clients.
• Develop strategies to deepen client relationships.
• Lead and mentor an Account Executive.

Skills

Client Relationship Management

Problem Resolution

Team Management

Strategic Oversight

Budget Oversight

Education

Post-secondary education in marketing/advertising

Job description

INNOCEAN Canada is seeking an exceptional Account Director (12-month contract) to join our automotive Client Services team in our Toronto office. If you're ready to level up and be part of a leading global full-service agency focused on insightful work, this could be your next challenge.

We want someone who is not just a team player but a true partner to our clients and cross-functional agency crew. Your mission is to do groundbreaking work that turns heads and sets trends.

What Your Typical Day Will Look Like

• Client Relationship Management: Serve as the primary point of contact for senior-level clients, managing overall relationships and ensuring that client needs are met.
• Client Retention & Growth: Develop strategies to deepen client relationships, identify opportunities for upselling or cross-selling services, and ensure ongoing business with key accounts.
• Problem Resolution: Address any issues that arise between the client and the agency, working to resolve conflicts and maintain client satisfaction.
• Team Management: Lead and mentor an Account Executive, ensuring that they and the cross-functional team are motivated and clear on their objectives.
• Cross-Department Collaboration: Work closely with creative, media, strategy, and production teams to ensure that the work aligns with client expectations and budgets.
• Strategic Oversight: Work with the strategy and creative teams to define campaign strategies that align with client objectives and brand goals.
• Quality Control: Ensure that the deliverables meet both client expectations, brand guidelines and agency standards before presentation or launch.
• Budget Oversight: Ensure all accounts stay within budget and that financial forecasts are accurate. Address any discrepancies or concerns proactively.
• Revenue Growth: Identify opportunities for revenue expansion within existing accounts by proposing new services or campaigns that drive client success.
• Client Reporting: Prepare regular reports and presentations for clients, highlighting campaign performance, ROI, and any actionable insights.
• Agency Reporting: Provide internal reports to senior management on the status of accounts, financial health, and any potential risks or opportunities.
• Creative Briefing: Work with the strategy and creative teams to ensure they have a clear understanding of the client\'s goals and vision for the campaign.
• Creative Review: Review and approve creative concepts to ensure they meet both client expectations and brand guidelines.
• Problem-Solving: Handle any client concerns, conflicts, or crises that may arise, providing solutions and ensuring that client relationships remain strong.
• Risk Mitigation: Identify and mitigate any risks that could jeopardize the success of the campaign or client relationship.

What You Bring

• 6 to 8 years’ experience in a client service role in an agency, including 1–3 years in a supervisory role
• Experience with online video, email marketing, in-store POS, digital and social
• Post-secondary education in marketing / advertising is an asset
• Auto account services category experience is an asset

What you’ll love about working at INNOCEAN Canada

• People-first and inclusive of all—we’re proud to be recognized by Great Places to Work for four years in a row, across overall recognition as well as youth, inclusion, and Best Place to Work for Women.
• Flexible hybrid work setup, with an awesome space at King Street West for collaboration and team get-togethers.
• Coaching and mentorship to fuel your growth.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire. Any disability-related needs will be accommodated throughout the recruitment process.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Advertising

Industries

• Advertising Services