2500003544 - Unit Clerk

Lakeridge Health; Oshawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare provider in Durham Region is seeking a Unit Clerk for a temporary part-time position. The role involves providing support to the healthcare team, performing a variety of clerical tasks, and coordinating appointments and patient interactions. Ideal candidates will have a Medical Office Administration Diploma, knowledge of EPIC, and strong communication skills. This position offers a wage range of CAD 28.340 - 29.620 per hour and is subject to adherence to health and safety protocols.

Qualifications

• Medical Office Administration Diploma or an equivalent combination of education and experience.
• Knowledge and experience with EPIC preferred.
• Proven knowledge of medical terminology (tested).
• Proven knowledge of Microsoft Word and Excel (tested - basic level).
• Proven keyboarding skills of 30 wpm (tested).

Responsibilities

• Provide support to healthcare team members.
• Perform clerical functions within a clinical setting.
• Manage staff scheduling and reception duties.
• Coordinate patients, tests, appointments, and treatments.
• Direct phone calls and contact patients.

Skills

Medical Office Administration Diploma or equivalent experience

Knowledge of EPIC and computerized patient registration

Proven knowledge of medical terminology

Proficiency in Microsoft Word and Excel

Keyboarding skills of 30 wpm

Ability to manage multiple priorities

Strict adherence to patient confidentiality

Exceptional communication skills

Ability to adapt to a changing environment

Commitment to core values

Job description

CUPE

Job Title: Unit Clerk (subsequent)

Status: Temporary Part Time (~8 Month Contract)

Department: DRCC Systemic Pre&Post, Ambulatory Clinics

Program: DRCC Patient Care

Days; 8 Hour Shifts (Subject to Change)

Location: Lakeridge Health Oshawa

Wage Schedule: $28.340 - $29.620 per hour

Posting Reference: 2500003544

This position is open to all qualified CUPE staff throughout Lakeridge Health commencing 11 December 2025 and closing at 11:59 pm on 16 December 2025.

Under the direction of the Patient Care Manager and Operations Coordinator, the Unit Clerk provides support to the various members of the health care team to facilitate the flow of patients through the clinic. Duties include performing a wide variety of clerical functions within a clinical setting, including but not limited to: staff scheduling, reception duties; scheduling of patients and coordination of tests, appointments, and treatments, computer data entry; directing telephone calls and contacting patients by phone; faxing and other duties as assigned.

Qualifications

• Medical Office Administration Diploma or an equivalent combination of education and experience;
• Knowledge and experience with EPIC, and computerized patient registration preferred;
• Proven knowledge of medical terminology (tested);
• Proven knowledge of Microsoft Word and Excel (tested - basic level);
• Proven keyboarding skills of 30 wpm (tested);
• Preferred experience/knowledge re: staffing according to both CUPE and ONA Collective Agreements;
• Proven ability to manage multiple priorities, meet deadlines and work productively amid interruptions while working within a stressful environment;
• Proven ability to maintain strict adherence to patient confidentiality;
• Demonstrated exceptional communication skills - verbal, listening and written in order to effectively interact with all levels of staff, patients and families;
• Proven ability to adapt positively to a changing environment;
• Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
• Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-services in this area

Conditions Of Employment

The terms and conditions of employment are in accordance with the Collective Agreement between the Hospital and C.U.P.E Local 6364.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants need to make their needs known in advance.

At Lakeridge Health we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to. As an equal opportunity employer we welcome applications from all qualified applicants.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.