Vacantes en Porto Alegre, EE. UU.

Employer Industry: Artificial Intelligence and Software Solutions

• Salary up to $112,000
• Opportunity for bonuses and restricted stock units (RSUs)
• Comprehensive benefits package
• Strong potential for career advancement and growth within a rapidly evolving industry
• Collaborative and supportive work environment
• Engage with a high-volume customer portfolio, making a significant impact on customer success

• Manage a portfolio of 500–600 customers through digital-first engagement strategies
• Design and deliver digital campaigns aligned with customer lifecycle stages
• Monitor customer health and usage data to identify risks and take proactive actions
• Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement
• Partner with Renewal Managers on retention strategies for at-risk accounts

• 2–4 years of experience in Customer Success, Account Management, or SaaS customer-facing roles
• Proven ability to drive adoption, retention, and growth through digital strategies
• Strong analytical skills with experience interpreting customer health and usage data
• Excellent written and verbal communication skills for both digital and live customer interactions
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)

• Experience in digital lifecycle management and scaling engagement through campaigns or automation
• Strong communicator, confident in digital and live formats (e.g., webinars, virtual QBRs)
• Comfortable articulating SaaS product features, benefits, and use cases to drive adoption
• Collaborative team player who partners effectively across Sales, Renewals, Product, and Support
• Ability to balance multiple priorities across a large portfolio while staying organized and outcome-focused

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