Customer Success Manager, Digital

Abnormal Security; Brasil; Teletrabalho; BRL 424.000 - 595.000; Tempo integral

Resumo da oferta

A leading AI and software solutions firm in Brazil is looking for a Customer Success Manager to manage a portfolio of customers through innovative digital strategies. The ideal candidate should have 2–4 years in Customer Success or Account Management, strong analytical skills, and superb communication abilities. This role offers a competitive salary up to $112,000, along with bonuses and a comprehensive benefits package.

Serviços

Opportunity for bonuses and RSUs

Comprehensive benefits package

Career advancement potential

Collaborative work environment

Qualificações

• 2–4 years of experience in Customer Success, Account Management, or SaaS roles.
• Proven ability to drive adoption and retention via digital strategies.
• Strong analytical skills for interpreting customer data.
• Excellent communication skills for various interactions.
• Familiarity with CRM and customer success platforms.

Responsabilidades

• Manage a portfolio of 500–600 customers through digital strategies.
• Design and deliver digital campaigns aligned with customer lifecycle.
• Monitor customer health data to identify risks.
• Deliver webinars and QBRs to strengthen engagement.
• Partner with Renewal Managers on retention strategies.

Conhecimentos

Customer Success

Account Management

Analytical skills

Communication skills

Digital strategies

Ferramentas

Salesforce

Gainsight

Totango

Descrição da oferta de emprego

Overview

Employer Industry: Artificial Intelligence and Software Solutions

Why Consider this Job Opportunity

• Salary up to $112,000
• Opportunity for bonuses and restricted stock units (RSUs)
• Comprehensive benefits package
• Strong potential for career advancement and growth within a rapidly evolving industry
• Collaborative and supportive work environment
• Engage with a high-volume customer portfolio, making a significant impact on customer success

Responsibilities

• Manage a portfolio of 500–600 customers through digital-first engagement strategies
• Design and deliver digital campaigns aligned with customer lifecycle stages
• Monitor customer health and usage data to identify risks and take proactive actions
• Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement
• Partner with Renewal Managers on retention strategies for at-risk accounts

Qualifications

• 2–4 years of experience in Customer Success, Account Management, or SaaS customer-facing roles
• Proven ability to drive adoption, retention, and growth through digital strategies
• Strong analytical skills with experience interpreting customer health and usage data
• Excellent written and verbal communication skills for both digital and live customer interactions
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)

Preferred Qualifications

• Experience in digital lifecycle management and scaling engagement through campaigns or automation
• Strong communicator, confident in digital and live formats (e.g., webinars, virtual QBRs)
• Comfortable articulating SaaS product features, benefits, and use cases to drive adoption
• Collaborative team player who partners effectively across Sales, Renewals, Product, and Support
• Ability to balance multiple priorities across a large portfolio while staying organized and outcome-focused

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