Trilingual Support Analyst Portuguese, English And Spanish

Motorola Solutions; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading communications technology company is seeking a recent graduate for a Full-Time Customer Support role in São Paulo, Brazil. The successful candidate will troubleshoot and resolve customer issues while providing a high level of service in Portuguese, Spanish, and English. Key responsibilities include managing inquiries, providing technical support, and networking with internal partners. If you're detail-oriented, proactive, and eager to learn, apply to join a team focused on delivering exceptional solutions.

Qualificações

• Native Portuguese speaker; fluent in both Spanish and English.
• A recent graduate or a candidate with at least two years of customer service or technical support experience.
• Willingness to work in shifts.

Responsabilidades

• Troubleshoot and resolve customer issues through various channels.
• Provide technical escalation and monitoring of issue resolution.
• Act as the point of contact for customers for any complaints and inquiries.

Conhecimentos

IT Experience

Problem Management

Desktop Support

Citrix

Mobile Devices

Windows

Customer Support

Help Desk

Operating Systems

Technical Support

Troubleshooting

Application Support

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Our organization is focused on business to business customers who include state and local entities federal government agencies authorized channel partners and resellers. The Support Analyst is responsible for supporting customer requirements which involve resolving a wide variety of issues. Requirements include sales and partners inquiries post-sale related customer service inquiries service / repair and technical support requests also troubleshooting technical issues as it relates to our products and services.

Job Description

Troubleshoot and resolve customer issues through cases phone calls e-mails (and chat)

Handle (sales and) partners inquiries post-sale related customer service inquiries service / repair and technical support requests including troubleshooting technical issues

Salesforce Case Management

Network with internal business partners in order to investigate and resolve a customers issues

Perform user setups as it relates to Portal access

Exercise multi-tasking skills when managing multiple systems and applications during cases treatment interactions

Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

Recommend continuous process improvements within the team

Research and pursue information that assists in resolving the issues

Proactively identify areas for process improvement within the team and make recommendations accordingly.

Act as a point of contact for customers for any complaints inquiries and issues

Provide remote support and update tickets within the customer Service Level Agreement

Provide technical escalation and reporting for incidents

Monitor issue resolution status and duration own issues on behalf of the customer

Continuously acquire necessary product and service expertise

Attend educational workshops and trainings to develop sufficient knowledge to conduct support activities

Help meet all operational goals : being willing to cross functional boundaries as and when required.

Delivering customer professional services

Basic Requirements

Languages : Native Portuguese speaker; fluent in both Spanish and English (excellent spoken and written skills required for all languages).

Experience / Education :

A recent graduate with a Bachelors degree; OR

A candidate with a minimum of two (2) years of experience in a customer service or technical support role.

Availability : Willingness and ability to work in shifts.

Core Competencies & Attributes :

Customer-Centric & Detail-Oriented : Strong customer focus a commitment to providing excellent service and meticulous attention to detail.

Proactive & Accountable : A confident proactive approach with a strong sense of ownership responsibility and the ability to work autonomously making decisions with minimal supervision and ensuring thorough follow-through.

Adaptable & Growth-Oriented : Highly motivated adaptable to changing processes and eager to learn new technologies and develop professionally; demonstrates diligence and determination in overcoming challenges to provide reliable support.

Communication & Interpersonal Skills : Exceptional interpersonal skills with excellent written and verbal communication abilities.

Analytical & Problem-Solving : Strong observation research and analytical skills to effectively troubleshoot and resolve issues.

Collaborative : Ability to work effectively both independently and as a cooperative member of a team.

Travel Requirements

None

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type

Full-Time