Technical Support Specialist | LatAm

Playson; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A prominent online gaming supplier in São Paulo is seeking a Technical Support Specialist. This role involves providing customer support for integrations, requiring strong software development experience and knowledge of Portuguese. Key responsibilities include issue analysis, testing integration protocols, and maintaining excellent customer service. The company offers competitive salary, bonuses, flexible schedules, and remote work options. Candidates with a proactive attitude and effective communication skills are encouraged to apply.

Serviços

Competitive Salary

Quarterly Bonuses

Flexible Schedule

Remote Work Option

Medical Insurance

Financial Support for Life Events

Unlimited Paid Vacation

Unlimited Paid Sick Leave

Professional Development

Qualificações

• Knowledge of the Portuguese language is a MUST.
• Hands-on experience with software development.
• Familiarity with monitoring tools like Elastic or Grafana.
• Effective communication skills in written and spoken English.

Responsabilidades

• Provide full customer support service for partner integrations.
• Analyze and solve customer issues effectively.
• Test integration protocols and deliver customer service.

Conhecimentos

Knowledge of the Portuguese language

Hands-on software development experience with Java, C#, Node.js, or TypeScript

Familiarity with monitoring tools

Proactive, client-focused attitude

Strong problem-solving and troubleshooting skills

Effective communication skills

Upper-Intermediate English

Eagerness to learn quickly

Working knowledge of XML and JSON

Basic experience with Git

Understanding of API protocols

Awareness of the software development lifecycle

Ferramentas

AWS

Azure

GCP

Kubernetes

Jira

Atlassian stack

Descrição da oferta de emprego

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Technical Support Specialists in Sao Paulo, Brazil with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

Qualifications

• Knowledge of the Portuguese language is a MUST, location Sao Paulo, Brazil

• Hands‑on software development experience with Java, C#, Node.js, or TypeScript

• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)

• A proactive, client‑focused attitude and strong work ethic

• Strong problem‑solving and troubleshooting skills

• Effective communication skills, both written and verbal

• At least Upper‑Intermediate English (written and spoken)

• Eagerness to learn quickly and grow technically

• Working knowledge of XML and JSON

• Basic experience with Git and version control workflows

• Understanding of API protocols (e.g., REST)

• Awareness of the software development lifecycle (SDLC)

Would be beneficial to know

• Familiarity with the iGaming industry

• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes

• Experience using Jira and the Atlassian stack

• Basic understanding of QA processes and test environments

• Previous experience in a technical support, DevOps, or site reliability role

• Practical experience with monitoring systems

• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

• Understand and analyse issues, be able to find appropriate solutions

• Integration protocol testing

• Second‑level customer support

• Delivering excellent customer service with 5 shifts a week

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews

• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system

• Flexible Schedule: We offer a flexible work schedule to accommodate your needs

• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort

• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other

• Financial Support for Life Events: We provide financial support during special life events

• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave

• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

• Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:

1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

If the job description rings a bell - take action and apply!

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to maneuver through changes in the world. Playson is all about that. 🚀

Join us today!