Technical Support Engineer, Brazil

Algosec; Brasil; Presencial; BRL 60.000 - 90.000; Tempo integral

Resumo da oferta

AlgoSec, une entreprise de sécurité des réseaux, recherche un Ingénieur Support Technique basé au Brésil. Le candidat idéal fournira un soutien essentiel aux clients, assurant l'installation et le dépannage des produits. Avec une équipe dynamique, vous contribuerez à l'amélioration continue des méthodes de support et travaillerez dans un environnement rapide.

Serviços

Diversité et culture inclusive

Travail dans une équipe internationale

Qualificações

• 3 années d'expérience dans un poste similaire.
• Compétences en administration de pare-feu (Checkpoint, Cisco, Juniper, Fortinet).
• Excellentes compétences en communication écrite et verbale en anglais.

Responsabilidades

• Soutenir les clients via email, téléphone et webcasts.
• Mettre à jour la base de connaissances d'AlgoSec.
• Collaborer avec les équipes de soutien global.

Conhecimentos

Linux

Firewall administration

Verbal communication

Written communication

Problem-solving

Team player

Descrição da oferta de emprego

Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere.

We are hiring a Technical Support Engineer for a leading support position based in Brazil.

Reporting to: Team Leader, Americas Support

Consultant

Responsibilities:

• Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management

Requirements:

• At least 3 years previous experience in similar position, in a software company
• Experience in Linux/UNIX environments
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
• Experience in support of network security software products
• Independent, resourceful, problem-solver, result oriented
• Fast learner
• Team player, pleasant and with a high level of integrity
• Excellent written and verbal communication skills in English.
• Operating well under-pressure, multi-tasking.
• Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.

Advantages:

• Experience in SRE/DevOps
• Experience in Linux script languages (PERL, shell)

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.