Technical Service Specialist - Tier 1

Solaredge Technologies Inc.; São Paulo; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A global leader in smart energy technology is seeking a Technical Support Representative in São Paulo. In this role, you will provide customer service and support for solar electric products, troubleshoot technical issues, and maintain communication between customers and operations. The ideal candidate has a background in Electrical Engineering and experience in customer service, particularly in the photovoltaic market. Join a collaborative environment and contribute to a sustainable energy future.

Qualificações

• At least 1 year of experience in professional customer service and technical helpline.
• 2-3 years of field experience in the PV market preferred.
• Exceptional listening and questioning skills.

Responsabilidades

• Answer inbound calls, chats, and emails from customers and contractors.
• Troubleshoot grid tie solar inverter issues.
• Coordinate with operations on parts needed for customer problems.

Conhecimentos

Customer service

Technical support

Communication skills

Problem-solving

Multitasking

Formação académica

Background in Electrical Engineering

Ferramentas

Microsoft Office

Descrição da oferta de emprego

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

What will you be doing?

• Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
• Onsite/Offsite Communication Troubleshooting
• Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
• Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
• Document all activity in ticketing system and other database software platforms.
• Create layouts on the monitoring site at customer’s request

Job Requirements

• At least 1 years of experience in professional customer service and in technical helpline or remote support.
• Background in Electrical Engineering-a must!
• 2 - 3 years of Field Experience in PV Market is highly preferred.
• Basic understanding of IP network technology.
• Experience with solar electric products.
• Exceptional listening and questioning skills.
• Strong soft skill communication internally and externally.
• Outstanding written communications skills in English.
• Ability to multitask in a very fast-paced environment.
• Experience working for an international organization is preferred.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
• General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.