Technical Program Manager

CriticalRiver Inc.; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology firm seeks a Technical Program Manager/Delivery Manager to oversee delivery for key customers. This role requires managing cross-functional teams across technologies while ensuring projects meet outlined scope, budget, and timeline constraints. Candidates should possess a degree in Computer Science or IT, along with proven experience in project management and exceptional communication skills. The position supports flexibility for time zone engagement and requires strong leadership and problem-solving abilities.

Qualificações

• Must have experience working with onshore/Nearshore/offshore models.
• Open to engage with teams in different time zones.
• Experience in managing complex project challenges.

Responsabilidades

• Manage delivery for key customers across all technological tracks.
• Ensure projects are delivered on time, within scope, and budget.
• Act as a delivery point of contact for customers, managing expectations.
• Drive continuous improvement initiatives to enhance delivery processes.

Conhecimentos

Software development project management

Communication skills

Interpersonal skills

Leadership skills

Agile methodologies

Problem-solving

Formação académica

Bachelor's or Master's degree in Computer Science, IT, or related field

Ferramentas

Project management tools

Descrição da oferta de emprego

Job Title: Technical Program Manager/Delivery Manager

Duration: Fulltime with CriticalRiver

Location: Brazil/Costa Rica

Need to support PST timings

Job Profile:

• Manage delivery for our key customers across all the technological tracks
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Ensure regular updates to customer stake holders sent through WSRs
• Conduct MBRs and QBRs
• Achieve high customer delight

Roles and Responsibilities:

• Ensure projects are delivered on time, within scope, and budget by working with technology teams.
• Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standards
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
• Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.
• Service/Project Review meetings with Customer and Management
• Adopt customer specific processes and methodologies.
• Proactively Identify, evaluate, and mitigate project risks effectively.
• Ensure that the project teams meet SLAs and avoid service credits / penalties.
• Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
• Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
• Establish and monitor KRAs and KPIs as performance metrics for team members.
• Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams
• Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders
• Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
• Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financials

Skills:

• Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
• Proven experience in software development project management, must have worked with onshore/Nearshore/offshore model. Open to be flexible to be able to speak to teams in different time zones.
• Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams.
• Strong leadership and team management skills.
• Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).
• Problem-solving mindset and ability to manage complex project challenges