Tech Sys Analyst II

InComm Payments; Brasil; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading fintech company in Brazil is seeking a Senior Tech System Analyst II to enhance performance and support customers. Responsibilities include monitoring platforms, creating SQL queries, and collaborating with cross-functional teams. Ideal candidates should have 2 years of experience in the payment industry and strong analytical skills. The position offers various benefits, including health insurance and monthly stipends.

Serviços

Health and dental insurance

Meal and restaurant vouchers

Fixed monthly stipend for internet and mobile expenses

Annual bonuses

Qualificações

• 2 years in the payment industry as a System Analyst, Business Analyst, Project Manager, QA Engineer, or Software Engineer.
• Excellent written and oral communication skills.
• Ability to understand and create Postman scripts.

Responsabilidades

• Continuously monitor assigned platforms for performance.
• Create SQL queries to enhance the platform.
• Collaborate with cross-functional teams.

Conhecimentos

SQL queries

Performance monitoring

Cross-functional collaboration

Payment message formats

Analytical skills

Test script writing

Troubleshooting

Formação académica

Experience in payment industry roles

Ferramentas

Postman

Selenium

Automation testing tools

Descrição da oferta de emprego

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

We are significantly growing our Engineering and IT teams in Brazil and are focused on finding talent for various financial technology (Fintech) engineering, database, development, and testing teams.

InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. We anticipate developing future leaders for our teams in Brazil!

Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonuses! All positions are CLT.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

We are looking for a senior Tech System Analyst II with a payments/fintech background to join the team! In this role, you will be responsible for creating SQL queries, interpreting SQL scripts, continuously monitoring assigned platforms for performance, providing high-level design for data flows, engaging in deployments, and collaborating with cross functional teams to best enhance platforms and support our customers.

As an senior Tech System Analyst II, you will also serve as an owner of the platforms and be knowledgeable of all operational and maintenance activities up to monitoring the efforts. This role is great for you if you have experience in the payments industry, and you have the proven ability to assess business needs and translate them into relevant solutions.

Responsibilities

• Continuously monitor assigned platforms for performance and operational excellence ensuring established SLAs are maintained and contributes recommendations for process and/or platform improvements
• Exhibit a sense of ownership for assigned platform(s), and maintain/grow the knowledgebase of Clients, Merchants, and Users serviced by the platform
• Periodically survey platform customers to gage and drive improvements in customer satisfaction, where appropriate
• Create SQL queries and understand SQL scripts to enhance the platform and support customers.
• Parse, analyze and understand system log files
• Strong knowledge of payment message formats and data file formats associated with assigned platforms.
• Proactively monitor the performance of assigned platforms and raise potential performance or reliability issues to development and support teams to investigate / address, to avoid impact on system availability/customer experience
• Plan and coordinate payment solutions and enhancements with the development team
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements
• Provides input on high-level design documents for data and message flows and detailed technical requirements
• Collaborate with QA testing in the research and writing of test cases along with participating in system testing
• Engaged in production deployment for coordination and verification as the owner of the platform
• Owner of platform and knowledgeable of all operational and maintenance activities up to monitoring the efforts
• Create and maintain platform documentation including process flows, design/architecture, operational playbooks, escalation procedures, and training materials as needed.
• Create Software Release and Change Management tickets as well as internal IT request tickets for system updates

Qualifications

• 2 years in the payment industry in one of the following roles as a System Analyst, Business Analyst, Project Manager, QA Engineer, or Software Engineer role
• Work effectively alone and in team environments with quality and timely results
• Demonstrated ability to develop strong partnerships with external teams
• Knowledgeable on payment message formats and data file formats associated with assigned platforms
• Knowledgeable of PIN processing, CVV, and Reversals
• Write test scripts and plans
• Performs automated and manual testing
• Create SQL queries and understand SQL scripts to enhance the platform and support testing.
• Parse, analyze, and understand system log files
• Collaborate with Analysts, Development, and QA, in testing in the research and writing of test cases, along with participating in system testing
• Familiar with transaction process systems – Visa, MasterCard, Amex, Discover, Pulse, Fiserv, Worldpay, Global Payments, OXXO, Mercado Libre, Redeba, Nuvei, Mercado Pago
• Familiar with Payment testing tools – Clear2Pay, Visa VTS, Paragon, EFTlab, jPos, Shift4
• Familiar with automation testing tools like Selenium, Cypress, Playwright, etc.
• Ability to understand and create Postman scripts
• Excellent written and oral communication skills
• Strong research, analytical, and troubleshooting skills
• Support after-hours coverage/escalation
• Experience at ACI, Fiserv, or Banks within Brazil a plus

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program