System Engineer

Incomm Payments; Itajaí; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A financial technology firm in Santa Catarina, Brazil is seeking a proactive Senior System Engineer III to join their Enterprise Monitoring team. The role involves maintaining and optimizing observability platforms like Splunk and DynaTrace, while also supporting incident response. Ideal candidates should have 5+ years in systems engineering, hands-on experience with monitoring tools, and strong scripting skills in Python or similar languages. Excellent communication in English is necessary, with Portuguese knowledge as a plus.

Qualificações

• 5+ years of experience in systems engineering or enterprise monitoring roles.
• Hands-on experience with Splunk, DynaTrace, and NewRelic in production environments.
• Proficiency in scripting languages for automation.
• Strong communication skills in English; Portuguese is a plus.

Responsabilidades

• Own daily health, performance, and availability of monitoring tools.
• Perform routine maintenance and configuration tuning.
• Triage and resolve monitoring-related incidents.
• Collaborate with teams to integrate monitoring solutions.
• Develop dashboards, alerts, and reports.
• Support incident response efforts.
• Document procedures and knowledge base articles.
• Identify automation opportunities.

Conhecimentos

Systems engineering

Incident management

Scripting (Python, PowerShell, Bash)

Collaboration with DevOps teams

Troubleshooting

Ferramentas

Splunk

DynaTrace

NewRelic

ServiceNow

Jira

AWS

Azure

GCP

Kubernetes

Docker

Descrição da oferta de emprego

We are seeking a Senior System Engineer III to join our Enterprise Monitoring team. In this role, you will be critical to the daily operations, maintenance, and optimization of our observability platforms—Splunk, DynaTrace, and NewRelic—and will also support day-to-day ticketing and incident response workflows. The ideal candidate will be a proactive problem solver with a passion for automation, operational excellence, and continuous improvement.

Responsibilities

• Own the daily health, performance, and availability of enterprise monitoring tools (Splunk, DynaTrace, NewRelic).
• Perform routine maintenance, upgrades, and configuration tuning to ensure optimal system performance.
• Triage and resolve monitoring-related incidents and service tickets in a timely and efficient manner.
• Collaborate with application, infrastructure, and DevOps teams to integrate monitoring solutions and improve visibility.
• Develop and maintain dashboards, alerts, and reports to support operational and business needs.
• Participate in on-call rotations and support incident response efforts.
• Document operational procedures, runbooks, and knowledge base articles.
• Identify and implement automation opportunities to reduce manual effort and improve reliability.

Qualifications

• 5+ years of experience in systems engineering or enterprise monitoring roles.
• Hands‑on experience with Splunk, DynaTrace, and NewRelic in production environments.
• Strong understanding of IT operations, incident management, and ticketing systems (e.g., ServiceNow, Jira).
• Proficiency in scripting languages (e.g., Python, PowerShell, Bash) for automation and tool integration.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker).
• Excellent troubleshooting skills and a bias for action in high‑pressure situations.
• Strong written and verbal communication skills in English; Portuguese is a plus.

Preferred Qualifications

• Experience working in a global or distributed team.
• Knowledge of ITIL practices and observability maturity models.
• Certifications in Splunk, DynaTrace, or NewRelic are a plus.