Support Specialist - Accounting & Payments

Veracross; Brasil; Teletrabalho; BRL 266.000 - 395.000; Tempo integral

Resumo da oferta

A leading SaaS company in Brazil seeks a Customer Support Representative to provide first-level support for their products. The role involves interacting with users, managing multiple cases, and resolving technical issues. An ideal candidate will have 1-2 years of experience in customer support, excellent communication skills, and knowledge of the accounting or banking industry. This position offers a competitive salary and a flexible work environment.

Serviços

Salary up to $74,000 per year

Three weeks of vacation and 14 paid holidays annually

Comprehensive medical, dental, and vision coverage

Supportive and inclusive culture

Potential for career advancement

Flexible work environment

Qualificações

• 1-2 years of customer support experience, preferably in a school business office or software industry.
• Prior knowledge of accounting, online payment processing, or the banking industry.
• Demonstrated problem-solving skills and a passion for learning new software.

Responsabilidades

• Provide first-level customer support for end-users and school administrators.
• Interact with users through various channels, including a ticketing system and Zoom meetings.
• Manage and prioritize multiple cases across different support channels.

Conhecimentos

Customer support experience

Excellent verbal and written communication skills in English

Problem-solving skills

Ability to multi-task

Descrição da oferta de emprego

Overview

Employer Industry: SaaS-based School Information Systems

Why consider this job opportunity

• Salary up to $74,000 per year, with potential for bonuses
• Three weeks of vacation and 14 paid holidays annually, including the week off between Christmas and New Year’s Eve
• Comprehensive top-tier benefits including Medical, Dental, and Vision coverage
• Opportunity to work in a supportive and inclusive culture that values diversity and belonging
• Potential for career advancement and growth within a rapidly expanding company
• Flexible work environment with options for remote work

What to Expect (Job Responsibilities)

• Provide first-level customer support for end-users and school administrators using VC Pay Tuition Management and Accounting products
• Interact with users through various channels, including a ticketing system and Zoom meetings, demonstrating expertise and professionalism
• Manage and prioritize multiple cases across different support channels simultaneously
• Analyze and resolve technical issues, guiding customers to knowledgebase solutions as needed
• Communicate with internal teams to escalate unresolved issues and assist in identifying system bugs and enhancements

What is Required (Qualifications)

• 1-2 years of customer support experience, preferably in a school business office or software industry
• Prior knowledge of accounting, online payment processing, or the banking industry
• Excellent verbal and written communication skills in English
• Ability to multi-task and work under various constraints while maintaining a positive attitude
• Demonstrated problem-solving skills and a passion for learning new software

How to Stand Out (Preferred Qualifications)

• One year of direct end-user support experience
• Experience teaching and communicating information about technologically sophisticated software to non-technical users
• Friendly demeanor with a desire to contribute to a positive community culture

#SaaS #EducationTechnology #CustomerSupport #CareerOpportunity #InclusiveWorkplace #RemoteWork

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