Support Specialist

Quantum World Technologies Inc.; Vitória; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading tech solutions provider in Espírito Santo is looking for an IT Support Professional to manage day-to-day EUC operations, deploy and manage endpoints, and provide end-user support. The ideal candidate should have expertise in Microsoft Modern Desktop and familiarity with endpoint management tools like Intune and SCCM. Additional skills in scripting, automation, and networking fundamentals are advantageous. The role offers opportunities for professional growth in a dynamic environment.

Qualificações

• Experience in endpoint management tools like Intune and SCCM.
• Proficient with Azure Active Directory and Microsoft 365.
• Basic understanding of networking and security protocols.

Responsabilidades

• Support day-to-day operations and troubleshooting of hardware/software.
• Deploy and manage endpoints using modern management tools.
• Administer user accounts and enforce compliance.

Conhecimentos

Endpoint management

Scripting and automation

Networking fundamentals

ITSM toolchains

Ferramentas

Intune

SCCM

Azure

PowerShell

Descrição da oferta de emprego

What You’ll Do

• Support day‑to‑day EUC operations: hardware / software troubleshooting, patching, imaging, security updates, asset inventory, disposal.
• Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools: Intune, SCCM / MECM, Jamf, Autopilot, VDI.
• Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption).
• Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level‑1 / 2 / 3 support.
• Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand‑offs.
• Configuring MS O365 clients and troubleshooting relevant issues.
• Provide end user support, physical and remotely

Expertise You’ll Bring

• Endpoint management: Intune, SCCM / MECM, Jamf, Autopilot
• Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)
• Scripting and automation: PowerShell, Batch, Terraform, Ansible
• VDI, desktop virtualization, cloud‑native / DevOps basics (CI / CD, containers)
• Networking fundamentals, MDM, A / V support, Linux basics
• Intune / SCCM, self‑service image builds, endpoint security, PowerShell automation
• JAMF, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure / AWS / GCP), ITSM toolchains (ServiceNow)

Nice to have

• Microsoft : Azure Administrator, Intune, SCCM, Autopilot
• Jamf Pro Certified
• AWS / Azure / Google Cloud (for hybrid support)
• Security : Microsoft Security, CompTIA Security+, CISSP / CEH
• ITSM / ServiceNow for ticket communities
• Zero‑trust endpoint compliance, MDM for remote workforce