Support Engineer, SAP AMS FI-FSCD

FCamara; Brasil; Teletrabalho; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A multinational technology firm is looking for an experienced SAP Consultant to provide support in Financial Services configurations, solve complex issues, and lead a support team. The ideal candidate has over 5 years of experience in SAP environments, strong troubleshooting skills, and the ability to work both independently and collaboratively in a remote setting. This role offers a 100% remote working model.

Qualificações

• 5+ years of experience in SAP's Financial Services.
• 5+ years of support for application end-users.
• Deep knowledge of SAP customization methodologies.

Responsabilidades

• Solve complex customer issues with methodical troubleshooting.
• Provide remote functional support and training for SAP modules.
• Lead a small team of support engineers.

Conhecimentos

Superb troubleshooting skills

Strong knowledge of SAP functionality

Excellent interpersonal skills

Attention to detail

Ability to work independently

Formação académica

Bachelor’s Degree in computer science

Ferramentas

SAP S/4HANA

Descrição da oferta de emprego

Applications open until NOVEMBER 22, 2025

Remote work model: Remote

Responsibilities and assignments

• 5+ years of experience in SAP's Financial Services – Collections and Disbursements (FSCD) / Financial Accounting (FI – AP/AR) configurations and processes
• 5+ years direct support of application end-users in a corporate environment
• Proven previous team leading experience
• Deep working knowledge of supporting business processes
• 2-3 years hands-on experience supporting SAP S/4HANA
• Analytical, logical problem resolution skills
• Knowledge of localizations: architecture, implementation, and key functionality
• Demonstrable history solving complex problems across multiple modules
• Knowledge and configuration experience in SAP with the formulation of systems account structure
• Collections and Disbursements tools and techniques
• Handling cross-industry tasks linked to collections/disbursements
• Handling of premium and other insurance-related payments
• Processing incoming payments and related tasks
• Strong background in Broker Collections, Coinsurance, Management of Premiums and Claims
• Experience with lifecycle development of SAP customizations, enhancements, system requirements and functional specifications, testing and training material
• Ability to gather requirements from business users
• Ability to clearly write Functional Specification documents
• Quality Assurance including Testing

Essential Duties and Responsibilities

• Provide Team Leadership for a small team of support engineers
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience
• Provide remote-based functional support & training for multiple SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365; be able to work flexible hours, including evenings, weekends and holidays and monitor email outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience

Skills

• Superb troubleshooting skills and tenacity in problem solving
• Passion for customer support and ability to build long-term working relationships with clients
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and ability to learn quickly
• Extreme focus on client satisfaction
• Ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• Ability to work remotely from a home-based office in a virtual environment

Requirements and qualifications

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC), including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules, and knowledge of underlying technology
• Experience with FSCD integration with (Financial Services – Policy Management - FS-PM; Financial Services – Claims Management - FS-CM) would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage
• Language skills would be a welcome advantage

Education

• Bachelor’s Degree in computer science or related field or equivalent experience

Process stages

1. Step 1: Registration
2. Step 2: Entrevista R&S
3. Step 3: Entrevista Cliente
4. Step 4: Carta Proposta
5. Step 5: Hiring