Sr Field Service Manager

Honeywell; Barueri; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Field Service Manager in Barueri, São Paulo. In this role, you will be responsible for managing service solutions, leading a team, and overseeing the P&L. The ideal candidate will have a Bachelor's degree, over 5 years of lifecycle services experience, and proficiency in English. Strong communication and leadership skills are essential for success in driving customer satisfaction, operational excellence, and profitability. Competitive compensation offered.

Qualificações

• 5+ years of experience in lifecycle services.
• 5+ years of experience leading operations teams.
• Experience with controls (PLC) Process Control.

Responsabilidades

• Develop long-term relationships with customers.
• Lead and manage P&L responsibilities.
• Ensure timely and cost-effective service delivery.
• Drive operational performance improvements.

Conhecimentos

Managing service solutions

Strong communication skills

Leadership and influence

P&L management

Lifecycle services experience

Fluency in English

Spanish (plus)

Formação académica

High school diploma / GED

Bachelor's degree preferred

Descrição da oferta de emprego

Join a team recognized for leadership, innovation and diversity

A Field Service Manager is responsible for services business through delivery and execution of service solutions in compliance with customer specifications and contractual agreements, leading a team of field personnel, managing a P&L, growing the service business inside existing and new customer locations, and reporting the current and future performance of the department.

Key responsibilities include daily engagement and teaming with customers, team members, sales and marketing, and project operations to ensure customer satisfaction, excellence in delivery, and profitable growth.

Key Responsibilities

• Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations.
• Deliver timely and cost-effective entitlements based on customer requirements.
• Lead service sales pursuits where appropriate in concert with Account Managers.
• Team with project operations to ensure seamless project handoff from project operations to service operations.
• Team with project operations to ensure effective sharing of common resources.
• Drive operational performance improvements to increase revenue, improve service quality, increase operational efficiency and maximize profitability.
• Overall P&L responsibility including department budget, location costs, and team compensation.
• Take full responsibility for achieving cash goals, including actions in support of past due receivables collections.
• Perform contract reviews and negotiations with customers and vendors to maximize contract retention and profitability.
• Analyze, interpret and maintain monthly, quarterly, and annual financial & operating estimates on revenue and cost data / variances to LAR regional management.
• Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization's safety and environmental requirements / regulations.
• Participate as an active voice on LAR Operations leadership team.
• Team with LAR operations leadership to drive common processes and growth programs.
• Team with functional leaders from Safety, Finance, Human Resources and others to ensure processes and governance are executed.

YOU MUST HAVE

• Managing service solutions, customer expectations and a P&L.
• High school diploma / GED required; Bachelor's degree in business or technical discipline preferred.
• Controls (PLC) Process Control experience.
• Ability to lead and influence individuals either Directly or Indirectly.
• Proven track record interfacing and presenting solutions to manufacturing customers on levels from line management to plant / facility management.
• Solid organizational, communication - both orally and written, and interpersonal skills.
• 5 years minimum experience in lifecycle services experience.
• 5 years minimum experience leading operations teams.
• Fluency in English.
• Spanish will be considered as a plus.
• Availability to work in Barueri / São Paulo

WE VALUE

• Highly effective organizational, interpersonal, communication, and group leadership skills are required.
• Effective, proven ability in decision making, problem solving, and influencing others.
• Ability to reliably operate in a complex and changing environment demonstrating solid independent judgment.
• Established knowledge of customers, products, technologies and processes.
• Proven outstanding communication, interactive, presentation, negotiation, and liaison skills.
• PMI certification a plus.
• Six Sigma / Lean Certification.
• Ability to interpret, negotiate, capture and manage customer.

Additional Information

• JOB ID : HRD
• Category : Customer Experience
• Location : Av Tambore 267,Barueri,SAO PAULO, ,Brazil
• Exempt