Shopify Support Developer (Middle / Senior) Id38554

Agileengine; Porto Alegre; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic software company in Porto Alegre is seeking an experienced Shopify Developer to provide technical support and optimize system performance. The ideal candidate has over 5 years of Shopify development experience, a customer-first mindset, and strong problem-solving abilities. You will engage with teams on system design and development, troubleshoot issues, and participate in code reviews. Competitive USD-based compensation and flexible working options are offered, making this a fantastic opportunity to grow professionally.

Serviços

Professional growth opportunities

Competitive USD-based compensation

Flextime for work-life balance

Qualificações

• 5+ years of Shopify development experience, preferably including Shopify Plus.
• Understanding of the Systems Development Lifecycle (SDLC).
• Flexibility to work 12-hour shifts within a 24/7 support environment.
• Experience troubleshooting site issues using various tools.
• Strong problem-solving and analytical skills.

Responsabilidades

• Provide first-level Shopify technical support and troubleshoot critical issues.
• Engage with Product Management on system capability and design.
• Support Project Management with planning and removing technical roadblocks.
• Research platform capabilities for the eCommerce roadmap.

Conhecimentos

Shopify development experience

Problem-solving skills

Analytical skills

Communication skills

Attention to detail

Customer-first mindset

Ferramentas

Jira

Descrição da oferta de emprego

AgileEngine is an Inc. company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!

WHAT YOU WILL DO

• Provide first-level Shopify technical support, troubleshoot critical issues, and elevate as needed.
• Conduct incident analysis, postmortems, and document resolutions for continuous improvement.
• Engage with Product Management and business partners on system capability, design, and solutions.
• Work with Development to ensure technical requirements, best practices, performance, and security.
• Support Project Management with effort estimates, planning, and removing technical roadblocks.
• Develop key system components, identify reusable modules, and optimize delivery time.
• Research platform capabilities and opportunities for the eCommerce roadmap.
• Perform code analysis, develop patches, and implement new platform features.
• Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVES

• 5+ years of Shopify development experience, with knowledge of Shopify Plus.
• Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies.
• Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment.
• Experience troubleshooting site issues using various tools (commercial / open-source).
• Strong problem-solving, analytical skills, and attention to detail.
• Experience with page performance optimization and secure development practices.
• Knowledge of front-end caching, CDNs, and request-response flow.
• Familiarity with ticketing systems like Jira.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team.
• Patience, empathy, and a customer-first mindset.
• Continuous learning mindset and adaptability to new technologies and procedures.
• Upper-Intermediate English level.

NICE TO HAVES

• Previous experience in customer service or technical support is a plus.
• Salesforce Cloud experience.
• Proficiency in core JavaScript (or a popular variant) and front-end frameworks.

BENEFITS OF JOINING US

• Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
• A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
• Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.

To unlock the next steps, check your email and complete your registration on our Applicant Site. The incomplete registration results in the termination of your process.