Servicenow Technical Expert

SKF Group; Santana de Parnaíba; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global technology company is seeking a ServiceNow Technical Expert to drive the development of ServiceNow as the IT ERP for its organization. The candidate will make hands-on architectural decisions, supervise external partners, and contribute to various modules of ServiceNow. A strong focus on stakeholder management and adherence to best practices is essential. The ideal candidate will hold a ServiceNow Administrator certification and possess skills in scripting and project management methodologies.

Qualificações

• ServiceNow Administrator certification or equivalent.
• Experience in scripting and integration within ServiceNow.
• Strong stakeholder management and interpersonal skills.
• Basic understanding of project management methodologies (Agile, Waterfall, Hybrid).

Responsabilidades

• Make hands-on architectural decisions for ServiceNow configuration and development.
• Guide and supervise external partners responsible for ServiceNow development.
• Perform configuration, development, and administration tasks within ServiceNow.
• Collaborate closely with various stakeholders to ensure alignment with strategic goals.

Conhecimentos

ServiceNow Administration

Scripting

Stakeholder management

Project management methodologies

Formação académica

ServiceNow Administrator certification

Descrição da oferta de emprego

ServiceNow Technical Expert Organization : BEXIT (Business Excellence & IT Strategy)

Reporting: Reports to Christian Daller, Head of BEXIT

Position Type: Individual Contributor

Role Description

The ServiceNow Technical Expert will play a pivotal role in building and evolving ServiceNow as the “IT ERP” for the newco IT organization. This individual will take hands‑on architectural decisions, guide and supervise external partners in development and application management, and directly contribute to configuration, development, and administration of ServiceNow. The role will consult and guide on architectural and configuration decisions across a broad range of modules—including SPM, ITSM, ITOM, HR, VR, custom apps, integrations, and more—ensuring ServiceNow meets the needs of a modern, integrated IT landscape.

Key Responsibilities

• Make hands‑on architectural decisions for ServiceNow configuration and development.
• Guide and supervise external partners responsible for ServiceNow development and application management.
• Perform configuration, development, and administration tasks within ServiceNow.
• Collaborate closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes.
• Investigate and advise on module usage, integrations, and platform capabilities across such as, but not limited to, SPM, ITSM, ITOM, HR, VR, and custom applications.
• Ensure platform design follows best practices and avoids unnecessary customization or technical debt.
• Represent BEXIT as a subject matter expert in cross‑functional meetings and initiatives.

Training

Provide training regarding ServiceNow stretching from End Users to Technical Staff and Architects.

Expectations

• Prioritize out‑of‑the‑box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.
• Follow ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.
• Demonstrate proactive problem‑solving and consultative guidance across modules.
• Maintain clear and effective communication with internal and external stakeholders.
• Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands.

Qualifications

Must‑Have

• ServiceNow Administrator certification or equivalent. Additional certifications in the context of ITIL functionality are beneficial.
• Proven experience in scripting and integration within ServiceNow.
• Strong stakeholder management and interpersonal skills.
• Basic knowledge of project management methodologies (Agile, Waterfall, Hybrid).

Nice‑to‑Have

• Familiarity with architectural frameworks such as CSDM and TOGAF.
• Experience across multiple ServiceNow modules.
• Understanding of enterprise IT transformation and ERP‑like platform design.

Authorization

• Make architectural and configuration decisions within the roadmap provided by the Enterprise Architect and the scope defined by Process Owners and DSMs.
• Represent BEXIT in cross‑functional meetings and initiatives as a subject matter expert (SME).
• Approve configuration and development work that aligns with best practices and avoids unnecessary customization or technical debt.
• Guide and supervise external partners in development and application management activities.