Service Now Technical Expert Automotive Business 1

Evolution; Cajamar; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A business excellence and IT strategy firm is seeking a ServiceNow Technical Expert to oversee architectural decisions and guide development for ServiceNow as an IT ERP. The candidate should have a ServiceNow Administrator certification, proven expertise in scripting and integration, and strong stakeholder management skills. Responsibilities include configuration development, supervising external partners, and ensuring best practices in platform design while minimizing technical debt. This full-time role is located in Cajamar, Brazil.

Qualificações

• ServiceNow Administrator certification or equivalent is mandatory.
• Proven experience in scripting and integration within ServiceNow is essential.
• Strong stakeholder management and interpersonal skills are required.

Responsabilidades

• Make hands-on architectural decisions for ServiceNow configuration and development.
• Guide and supervise external partners responsible for ServiceNow development.
• Perform configuration development and administrative tasks within ServiceNow.

Conhecimentos

ServiceNow Administration

Scripting

Stakeholder Management

Project Management

Formação académica

ServiceNow Administrator Certification

ITIL Certification

Descrição da oferta de emprego

ServiceNow Technical Expert

Organization: BEXIT (Business Excellence & IT Strategy)

Reporting: Reports to Christian Daller Head of BEXIT

Position Type: Individual Contributor

Location: Cajamar Brazil

Role Description

The ServiceNow Technical Expert will play a pivotal role in building and evolving ServiceNow as the IT ERP for the newco IT organization. This individual will take hands‑on architectural decisions guide and supervise external partners in development and application management and directly contribute to configuration development and administration of ServiceNow. The role will consult and guide on architectural and configuration decisions across a broad range of modules including SPM, ITSM, ITOM, HR, VR, custom apps, integrations and more ensuring ServiceNow meets the needs of a modern integrated IT landscape.

Key Responsibilities

• Make hands‑on architectural decisions for ServiceNow configuration and development.
• Guide and supervise external partners responsible for ServiceNow development and application management.
• Perform configuration development and administration tasks within ServiceNow.
• Collaborate closely with the DSM ServiceNow Enterprise Architect and Process Owners to ensure alignment with strategic roadmaps and project scopes.
• Investigate and advise on module usage integrations and platform capabilities across such as but not limited to SPM ITSM ITOM HR VR and custom applications.
• Ensure platform design follows best practices and avoids unnecessary customization or technical debt.
• Represent BEXIT as a subject matter expert in cross‑functional meetings and initiatives.
• Training: Provide Training regarding ServiceNow stretching from End Users to Technical Staff and Architects.

Expectations

• Prioritize out‑of‑the‑box functionality and avoid custom development unless justified by business case legal EHS or security requirements.
• Follow ServiceNow best practices to ensure scalability maintainability and minimal technical debt.
• Demonstrate proactive problem‑solving and consultative guidance across modules.
• Maintain clear and effective communication with internal and external stakeholders.
• Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands.

Qualifications: Must‑Have

• ServiceNow Administrator certification or equivalent. Additional certifications in the context of ITIL functionality are beneficial.
• Proven experience in scripting and integration within ServiceNow.
• Strong stakeholder management and interpersonal skills.
• Basic knowledge of project management methodologies (Agile Waterfall Hybrid).

Nice‑to‑Have

• Familiarity with architectural frameworks such as CSDM and TOGAF.
• Experience across multiple ServiceNow modules.
• Understanding of enterprise IT transformation and ERP‑like platform design.

Authorization

• Make architectural and configuration decisions within the roadmap provided by the Enterprise Architect and the scope defined by Process Owners and DSMs.
• Represent BEXIT in cross‑functional meetings and initiatives as a subject matter expert (SME).
• Approve configuration and development work that aligns with best practices and avoids unnecessary customization or technical debt.
• Guide and supervise external partners in development and application management activities.

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type: Full‑Time

Experience: years

Vacancy: 1