Service Desk Support N2

Tata Consultancy Services; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading IT services company in São Paulo is looking for a Service Desk Support N2. This role involves diagnosing IT issues and configuring equipment. Candidates should have 5-7 years of technical support experience, strong skills in Windows, macOS, and networking, as well as excellent communication abilities in English. The offer includes several benefits to support your growth. Join us to enhance your career in a collaborative environment.

Serviços

Psychological assistance

Reimbursement of Certifications

Free TCS Learning Portal

Discounts with Universities

Qualificações

• 5-7 years experience as technical support.
• Ability to explain technical solutions in accessible language.
• Interaction with other IT teams and vendors.

Responsabilidades

• Diagnosis and resolution of IT issues.
• Creation of technical documentation and knowledge base articles.
• Equipment configuration and maintenance.

Conhecimentos

Diagnosis and resolution of IT issues

Operating Systems: Windows, macOS

Networking: TCP/IP, WiFi

Advanced English

Proactivity in problem-solving

Clarity in communication

Ferramentas

SCCM

ITIL

Service Desk/ITSM systems

Descrição da oferta de emprego

Join one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a Service Desk Support N2, who wants to learn and transform their career, in a CLT contract, on‑site, in the city of São Paulo.

In this role you will:

Tech Level‑2

The Onsite Support Technician is responsible for end‑user support and work environment.

Responsibilities

• Diagnosis and resolution of IT issues
• Equipment configuration and maintenance
• Creation of technical documentation and knowledge base articles
• 5‑7 years experience as technical support
• Operating Systems: Windows, macOS, Active Directory, DNS, DHCP
• Horizontal and Vertical Application Distribution: SCCM, Liquid, CDP, Atom
• Remote Access, Virtual Desktop
• MDM, PXE boot
• Hardware: desktops, laptops
• Networking: TCP/IP, WiFi, VPN, VLAN, routing protocols
• Smart hands
• AV components: Videoconference, display, speaker, mic, HDMI switch
• Security: firewalls, VTMs, antivirus, proxy, SASE
• Service Desk/ITSM systems, ITIL
• Clarity and objectivity in oral and written communication
• Active listening and empathy to understand user needs
• Ability to explain technical solutions in accessible language
• Proactivity in problem‑solving
• Organization and discipline
• Time management
• Resilience under pressure
• Interaction with other IT teams and vendors
• Results‑oriented
• Advanced English

Please attach resume in English.

What do we offer? TCS Benefits in Brazil:

• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At Tata Consultancy Services we promote an inclusive culture and always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!

RGS: 10429040

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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