Senior Agentic AI Voice Engineer

Digital Pipl; Amapá, São Paulo; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A tech startup is seeking an experienced software engineer to create a state-of-the-art voice agent for sales. The role involves developing a flexible platform to manage customer interactions and building complex workflows to enhance sales performance. Ideal candidates should bring over 5 years of experience, particularly in AI-driven products and customer service automation. The position offers an innovative work environment with opportunities for professional growth.

Serviços

Time for recovery and relaxation

Professional and open IT community

Internal meet-ups and resources

Qualificações

• 5+ years of experience in software engineering.
• Experience building workflows applying LLMs in production.
• Familiarity with customer service agent products.

Responsabilidades

• Build a self-service workflow execution system.
• Implement conditional logic for workflows.
• Create dynamic call queues with predictive dialing.

Conhecimentos

AI experience

Chat or voice-based products

Strong software engineering skills

Ferramentas

Livekit

Langchain

STT/TTS products

Vector databases

Descrição da oferta de emprego

Startup organized by one of the most well-known salespeople/stockbrokers in the world.

Project details

Build a state-of-the-art voice agent that can close sales using the Straightline method, and a platform to manage all of the customer’s contacts. The platform will be flexible to many verticals and types of customer data and integrate with many CRMs to provide massive value to customers. Our multilingual voice agent will follow complex scripts using an agentic workflow and custom persuasive voice to close sales better than most humans on a global scale.

Your Team

Flat Structure. Reporting into Head of Engineering.

What\'s in it for you

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Responsibilities

• Building a self-service workflow execution system to handle a wide range of customer needs from calling/texting/emailing customers on a cadence
• Implementing conditional logic for workflow nodes
• Applying per-customer rules based on the status of each lead (qualified, disqualified, needs a callback)
• Implementing a dynamic call queue with predictive dialing
• Building a CRM-agnostic integration layer

Skills

Strong software engineer with decent AI experience building chat or voice-based products, whether assistants or customer service agents.

Qualifications

• Has built and operated agentic workflows applying LLMs to complete tasks in production

Preferred Qualifications

• Livekit
• Experience using STT/TTS products, interruptions, VAD
• Langchain for flexible agentic architectures
• Experience using evaluation frameworks (Langsmith, Deepeval, etc)
• Experience measuring and optimizing latency
• RAG + vector databases
• Multilingual voice systems

Other requirements

• Love of building
• Curious, collaborative, low ego
• 5+ years of experience
• Startup experience, ability to operate in ambiguity
• Impact-oriented, flexible to whatever work needs to get done
• Bought into the value of automated testing
• Strong communicator, surfaces issues early
• Takes initiative