Quality Analyst Bilingual

Concentrix; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading customer experience solution provider in São Paulo seeks a Quality Assurance Specialist to audit and improve sales communications. You will provide feedback and training to sales teams, ensuring compliance with standards. The ideal candidate will have experience in quality assurance, exceptional analytical skills, and proficiency in Portuguese and English. This role requires strong CRM abilities, specifically with Salesforce and HubSpot, to enhance the customer experience.

Qualificações

• Proven experience in quality assurance in a sales environment.
• Strong analytical skills with exceptional attention to detail.
• Excellent written and verbal communication skills in Portuguese and English (B2 level or higher).

Responsabilidades

• Audit sales calls and communications for compliance.
• Develop quality improvement strategies based on audits.
• Provide feedback and training to the sales team.
• Refine sales processes with sales managers.
• Compile quality assurance metrics reports.

Conhecimentos

Analytical skills

Attention to detail

Written communication in Portuguese

Verbal communication in English

Problem-solving skills

Ferramentas

Salesforce

HubSpot

Descrição da oferta de emprego

Activities

Audit and evaluate sales calls and communications to ensure compliance with company standards and regulatory requirements.

Develop quality improvement strategies based on audit findings, with a focus on improving the customer experience.

Provide constructive feedback and customized training sessions to the sales team based on identified gaps.

Work closely with sales managers to refine sales processes and implement best practice guidelines.

Compile detailed reports on quality assurance metrics for review by senior management.

You have

Experience in a quality assurance role in a sales-oriented environment.

Strong analytical skills with exceptional attention to detail.

Excellent written and verbal communication skills in Portuguese and English (minimum level B2).

Advanced skills in CRM software such as Salesforce and HubSpot.

Ability to work independently with a proactive approach to problem solving and process improvement.