Product Support Operator

Superbet; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global tech and entertainment company is seeking a Product Support Operator to provide technical support for online software products. The role requires strong customer and product support skills, proficiency with Microsoft Office, and familiarity with issue tracking tools. Strong communication and adaptability are essential, along with a willingness to work shifts. This full-time position is based in São Paulo, Brazil, contributing to a growing international brand that leverages technology-driven sports betting and gaming experiences.

Qualificações

• Customer and/or product support experience required.
• Proficiency with Microsoft Office tools essential.
• Experience with issue tracking tools like JIRA is a plus.
• Fluency in English is mandatory.
• Excellent communication and teamwork skills are important.
• Must be adaptable to demanding situations.
• Willingness to work in shifts is necessary.

Responsabilidades

• Provide technical support for online software products.
• Support Helpdesk and IT field teams effectively.
• Document product issues and create Incident reports.
• Announce scheduled maintenance and provide support.
• Update product support procedures to meet SLA provisions.
• Monitor product performance and collect data for analysis.

Conhecimentos

Customer and/or product support experience

Proficiency with Microsoft Office tools

Experience with issue tracking tools (e.g. JIRA, Trello)

Fluency in English language

Great communication skills

Professionalism and teamwork

Adaptability to demanding situations

Ability to work in shifts

Descrição da oferta de emprego

Join to apply for the Product Support Operator role at Superbet.

It\'s an exciting time to join Superbet; we\'re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world.

As our business grows, the number of exciting people initiatives grows with it, and we\'re looking for a new colleague to partner with our team to bring these to life.

We are currently looking for a new Product Support Operator to join our team!

What you\'ll be doing:

• Providing technical support for our online software products, be they developed by internal development teams or third-party suppliers.
• Supporting Helpdesk and IT field teams.
• Documenting product issues and creating Incident reports.
• Announcing scheduled maintenance and providing necessary support during maintenance.
• Updating product support procedures to ensure internal and provider SLA provisions are met.
• Product performance monitoring and testing: collecting product data, analysing it, and producing technical metrics and statistics for market use.

We\'re looking for someone who has:

• Customer and/or product support experience.
• Proficiency with Microsoft Office tools.
• Experience working with issue tracking tools (e.g. JIRA, Teamwork, Trello, etc.).
• Fluency in English language.
• Great communication skills, professionalism and an affinity for teamwork.
• No issue with working in shifts.
• High levels of adaptability to demanding situations and time constraints.
• Base in Sao Paulo.

About Superbet Group

Superbet is a global tech and entertainment company committed to delivering thrilling, technology‑driven, sports betting and gaming experiences to millions of customers worldwide. Founded in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.

Superbet\'s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience.

Across international markets, the Group\'s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.

Blackstone Inc., the world\'s largest private equity firm, recognized Superbet\'s vision and achievements with a strategic minority investment of €175 million. The company further strengthened its financial position through a €1.3 billion refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.

As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).

Job details

Seniority level: Entry level.

Employment type: Full‑time.

Job function: Management and Manufacturing, Entertainment Providers.

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