PROCESS SPECIALIST

Infosys; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global leader in digital services seeks a Help Desk professional to join their São Paulo team. The role involves managing HR queries related to Time & Attendance, payroll, and employee data. Candidates must hold a degree, possess strong communication skills, and have at least two years of experience in HR systems such as SuccessFactors and ticketing tools like ServiceNow. The position includes flexible hours and a comprehensive benefits package.

Serviços

Transport vouchers

Meal vouchers

Childcare assistance

Life insurance

Medical and dental insurance

Qualificações

• Minimum 2 years of experience with HR systems and tools.
• Proficient in Portuguese or Spanish and English (read, write, speak).
• Experience specific to Hire to Retire Data administration for LATAM is advantageous.

Responsabilidades

• Handle inbound calls and be the first point of contact for HR queries.
• Process and validate changes in HR systems ensuring data accuracy.
• Assist employees with self-service tools and guide them through HR processes.

Conhecimentos

Strong written and verbal communication skills

Results and deadline driven

Ability to work independently and as part of a team

Computer proficiency (MS Office)

Proficient in Portuguese or Spanish & English

Formação académica

Graduate in any stream

Ferramentas

HR systems (e.g., SuccessFactors, SAP, Workday)

Ticketing tools (e.g., ServiceNow)

Descrição da oferta de emprego

Job Description

Infosys Brazil is looking for professionals with the profile of Help Desk to join our team.

Main activities and responsibilities:

• Be part of LATAM contact center team, handling inbound calls and be the first point of contact for queries related to Time & Attendance Management, Employee Data Administration, Leave of Absence Management and Payroll.
• Process and validate changes in HR systems (e.g., SuccessFactors) ensuring data accuracy.
• Assist employees with self-service tools and guide them through HR processes.
• Respond to payroll-related inquiries (salary, deductions, tax, overtime, benefits)
• Investigate and resolve discrepancies in collaboration with payroll teams
• Provide clear, timely resolutions and elevate complex cases when necessary.
• Manage tickets via HR Helpdesk platform (e.g., ServiceNow) within defined SLAs.
• Maintain detailed documentation of cases and resolutions for audit and compliance.
• Provide proactive communication and status updates to employees.
• Escalate non-transactional, production, issues promptly and according to established protocols
• Identify recurring issues and propose process improvements
• Ensure adherence to LATAM labor laws and company policies.
• Supports TL in training, daily reviews and escalations resolutions
• Participate and contribute towards process transformation & automations

Required Qualifications:

Must Have

• Graduate in any stream
• Strong written and verbal communication skills
• Results and deadline driven
• Ability to work independently and as part of a team
• Minimum 2 year Experience with HR systems and tools such as SuccessFactors, SAP, Workday etc. and ticketing tools like ServiceNow
• Computer proficiency (MS Office – Word, Excel and Outlook)
• Proficient in Portuguese or Spanish & English language (Read, Write, Speak)

Good to have

• Experience specific to Hire to Retire Data administration for LATAM region

Additional information:

Type of work: CLT, Flexible hours.
Benefits package: Transport vouchers, meal vouchers, childcare assistance, life insurance, funeral assistance, medical and dental insurance.
Career: Global work on national and international clients and/or projects, possibility of international career movement.

EEO/About Us

About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Work Location

Sao Paulo

Country

Brazil

State / Region / Province

Sao Paulo

Company

INFOSYS TECNOLOGIA DO BR

Interest Group

Infy Brazil

Domain

Others (Please specify in the Requisition notes)

Skillset

Others (Please specify in the Requisition notes)

Role Designation

243BSPCPRO PROCESS SPECIALIST