Principal Presales Engineer

Twilio; Teletrabalho; BRL 140.000 - 180.000; Tempo integral

Resumo da oferta

A leading communications company is searching for a Principal Presales Engineer to join their remote team in Brazil. This role requires a strong background in pre-sales activities and technical product knowledge, helping customers to innovate and implement solutions tailored to their communication needs. The ideal candidate will possess over 8 years of pre-sales experience, excellent communication skills, and familiarity with software development. If you are passionate about technology and customer engagement, apply now!

Serviços

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Qualificações

• 8+ years pre-sales experience or 10+ years supporting technical products.
• Engaging storyteller, able to communicate complex topics.
• Deep understanding of customer communication needs.

Responsabilidades

• Partner with Account Executives for pre-sales activities.
• Conduct customer technical discovery and solution design.
• Build engaging product demonstrations.

Conhecimentos

Pre-sales experience

Excellent communication

Storytelling abilities

Technical solution guidance

Software development knowledge

Experience in Telecom or Security

Sales methodologies

Fluent in Portuguese

Professional-level English

Spanish knowledge

Formação académica

Bachelor’s degree in a technical discipline

Master’s degree in a technical discipline

Ferramentas

Java

C#

Node.js

Python

PHP

JavaScript

HTML/CSS

React

Vue.js

Angular

REST APIs

Descrição da oferta de emprego

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

See yourself at Twilio

Join us as our next Principal Presales Engineer on Twilio’s Communications team!

About the job

This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our New Business and Strategic segment.

Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Principal Presales Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Solutions Engineers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas:
  • Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs
• Previous experience in Telecom, SIP, Contact Center, or Security .
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• Languages: Fluent in Portuguese; professional-level English. Spanish is a plus.

Desired

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure, OpenAI, ElevenLabs) and cloud application architecture.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role

Location

This role will be remote, and based in Brazil.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.