Part-Time English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A remote support company is looking for a Customer Support Agent to assist clients with inquiries, technical questions, and customer concerns. Candidates should have C1 proficiency in English and ideally experience in customer support. The position is part-time with flexible schedules, offering competitive rates and opportunities for training and growth. Join a team that values support and motivation for personal and professional development.

Serviços

20 paid vacation days

10 paid sick leave days

Remote training

Management support and motivation

Qualificações

• Experience in Customer Support with a track record of managing customer relationships.
• Ability to handle sensitive information confidentially.
• Proficiency in English at a C1 level.

Responsabilidades

• Respond to customers' inquiries in a timely manner.
• Support with technical questions.
• Cooperate with development and QA teams.
• Analyze customer requests and suggest improvements.
• Develop healthy customer relationships.
• Resolve customer issues and complaints.

Conhecimentos

Proficiency in written English at the C1 level

Strong problem-resolution skills

Experience with Windows OS

Experience in Customer Support

Ability to handle sensitive customer information

Ability to remain calm under stress

Ability to work remotely

Descrição da oferta de emprego

Role Overview

Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote part‑time position.

Start date : 05.01.2026

Schedule : 8 AM - 8 PM; 8 PM - 8 AM CET, 24 / 7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) (around 8‑10 shifts per month)

Proactively ensure uninterrupted coverage of colleagues' working hours, including night shifts, in response to client requests, particularly during vacations, sick leave, or other absences. All substitutions will be discussed 24‑48h upfront.

Benefits

At Mindy‑Support you have great opportunity to get :

• Experience in the international company working with people around the globe;

Compensation – Rates $5 / hours, one 12 hours shift - $60

• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;
• Management's attention, support and motivation.

Your responsibilities

• Politely respond to customers' inquiries in a timely manner;
• Support with technical questions;
• Cooperate with development and QA teams to resolve the issues from customers;
• Analyze customer requests and suggest improvements;
• Develop healthy Customer Relationship;
• Keep clients engaged and regularly using products;
• Constant follow up on clients and leads: service usage, issues, renewals;
• Maintain a detailed understanding of Valo Motion services, assist customers with questions and suggest the best solutions for their needs;
• Build customer loyalty and retention;
• Resolve customer issues;
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion;
• Build Trust and Transparency with Clients;
• Onboards new clients via WhatsApp / Google Meet;

Qualifications and expectations

You are our perfect candidate if you :

• Proficiency in written English at the C1 level;
• Experience with Windows OS will be an advantage;
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus;
• Strong problem‑resolution skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.

Mindy‑Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Mindy‑Support!