Office365 & Workplace Support Specialist

Beck et al. Serviços de Informática Ltda.; Florianópolis; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global IT services provider is seeking a Support Analyst in Florianópolis, Brazil. The ideal candidate will have strong communication skills, be fluent in English, and possess extensive hands-on support experience with web-based enterprise applications. Responsibilities include solving complex customer issues, streamlining deployment processes, and engaging in community knowledge sharing. The role offers flexibility and health benefits after an initial experience period.

Serviços

Health insurance extensible to family

Flexibility in working hours

Team events and happy hours

Qualificações

• Fluent in spoken and written business English.
• Strong hands-on support experience with web-based enterprise application stacks.
• Passionate about technology and scripting to automate tasks.

Responsabilidades

• Understand and solve complex customer issues beyond first level support.
• Document solutions creatively through multimedia methods.
• Deliver learning bites for customers and team members.
• Streamline deployment processes for automated service healing.
• Engage with the broader community through publishing content.

Conhecimentos

Fluent English

Strong hands-on support experience

Technical thinking

Excellent communication

Scripting skills

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office 365

Microsoft Sharepoint

IBM Connections

Descrição da oferta de emprego

Office365 & Workplace Support Specialist

Full-time

Beck et al. Services is a modern and global provider of infrastructure, communication, collaboration solutions and social support for medium and large business customers worldwide. We plan, implement, and operate innovative solutions for social collaboration, business communications, cloud-based infrastructures, next-generation workplace, and we help our customers solve their problems by using agile collaborative social support methodology. We engage in the dialogue of who needs help with who can solve close the loop by sharing and disseminating knowledge.

Our support practice will embed you within our globally distributed production teams, to collaboratively work with customer's power users and IT professionals to create amazing user and service experiences amongst different hybrid enterprise stacks on Office 365, Slack, MS SharePoint, IBM Connections/Workplace and Atlassian Jira/Confluence.

We are looking for a very communicative Support Analyst, fluent in spoken and written business English and native to client-side web applications and apps.

Your Responsibilities

• Understand, research and solve issues from customers and DevOps peers, which traditional first level agents aren't able to address.
• Document solutions in creative ways, i.e. by vlogs or multimedia kb.
• Prepare and deliver learning bites for customers and peer team members.
• Streamline deployment processes, establish procedures aiming fully automated healing of enterprise services.
• Actively participate in the broader (enterprise) community, publishing blog posts, white papers and case studies.

Your Profile

• You are a fluent English speaker.
• You love computers and technology and bring strong, hands-on support experience with different web-based enterprise application stacks.
• You master communications and collaboration with customers – out of the traditional agent/ticketing model. Logging the steps towards the solution is your running logic.
• Ideally, you have worked with, and optionally you're certified for, a few of these technologies: Microsoft Office 365, Microsoft Sharepoint, IBM Connections.
• Your personal skills make you a great teammate, excellent in technical thinking and connecting the dots.
• You are passionately embracing scripting, eager to automate yourself out of the job - only to free yourself for even more solution thinking and social learning.
• You hold a bachelor’s degree, not necessarily in Computer Science.

Your Team

• We are a global IT services provider for medium and large international customers.
• We envision, build, deliver and operate solution assemblies for enterprise social business collaboration, leveraging Microsoft, IBM and AWS tech stacks.
• We are an agile team of teams, applying lean cloud automation while working in truly virtual global, cross-continental teams (Europe and Brazil).
• Is a new family of 70+ people, working out of a bright office with an Alpine view in Munich, an office with sea view in Florianópolis, or out of Romanian’s silicon valley, Cluj-Napoca.
• Regularly conducts sponsored team events/ happy hours, enjoying the freedom to choose your work equipment.

Contracting

• Full-time period 8h/day = 40h/week, with the flexibility to start early and stop mid-afternoon or start noon and work late evening.
• Benefits after 90 days experience period:
• health insurance, extensible to wife/children