Medical Information Nurse

buscojobs Brasil; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global healthcare services provider is seeking a Multilingual Medical Information Specialist in São Paulo, Brazil. The role involves responding to medical inquiries, documenting reports, and ensuring compliance with regulations. Candidates must have a nursing degree and be fluent in Brazilian Portuguese and English. The position demands excellent communication skills and the ability to work independently as well as part of a team.

Qualificações

• Excellent verbal and written communication skills, including proofreading.
• Working knowledge of medical terminology, pathophysiology, and pharmacology.
• Ability to learn and apply instructions to daily operations.

Responsabilidades

• Respond to consumer requests for medical and safety information.
• Document and report adverse events and product complaints.
• Provide quality responses utilizing approved labeling and published literature.

Conhecimentos

Excellent communication skills

Fluent in Brazilian Portuguese

Fluent in English

Multitasking ability

Attention to detail

Proactive problem-solving

Formação académica

Nursing degree (RN/BS/BA/MS)

Ferramentas

Microsoft Office

Adobe Acrobat

Descrição da oferta de emprego

Overview

The Multilingual Medical Information Specialist (MIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Responsibilities

• Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma’s pharmaceutical clients.
• Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices.
• Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
• Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
• Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data.
• Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance
• Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems General
• Provides after-hours coverage on a rotated basis subject to business requirements.
• Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
• Complies with the Company’s health and safety policies.
• Other activities as assigned as delegated by the Manager.

Qualifications

• Nursing degree (RN/BS/BA/MS) MANDATORY
• Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills.
• Ability to write in a fluent and grammatically correct manner in the target language for the role
• Mother tongue in Brazilian Portuguese, fluent in English.
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards.
• Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
• Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills.
• Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
• Ability to learn, take instruction and apply to daily operations/tasks.
• Receptive to constructive feedback and able to take responsibility for work allocated.
• Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
• Effectively work independently and as part of a team.
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.