Lead, Full Time - Dolphin Mall

Gap Inc.; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A retail clothing company in Brazil is seeking a candidate to support the store leadership team. The role involves promoting customer loyalty, modeling best practices for exceptional customer service, and collaborating with team members to ensure tasks are completed efficiently. Candidates should be adaptable, able to communicate effectively, and willing to work flexible hours including weekends and holidays. This is a vital position that contributes to creating a positive shopping environment.

Qualificações

• Demonstrated ability to engage with customers for a best-in-class experience.
• Clear communication of expectations to the team.
• Flexibility to work various shifts including weekends and holidays.

Responsabilidades

• Support store leadership and ensure work tasks are completed efficiently.
• Promote and educate customers about loyalty programs.
• Model selling behaviors to enhance customer experience.

Conhecimentos

Customer engagement

Communication

Technology utilization

Team collaboration

Flexibility

Descrição da oferta de emprego

About the Role In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.