LATAM Payments Client Manager Industry Leader - VP/ED

Jpmorgan Chase & Co.; São Paulo; Presencial; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A leading financial institution in São Paulo is seeking a LATAM Payments Client Manager to drive strategic client partnerships and business growth. The ideal candidate will have over 8 years of experience in client management, with strong leadership skills and a deep understanding of the payments industry. This role involves collaborating with various teams to meet client needs and ensuring business retention while driving long-term growth. Excellent communication skills and proficiency in CRM software are essential.

Qualificações

• Minimum 8 years of experience in client management, sales, or related roles.
• Strong understanding of payments products and industry dynamics.
• Demonstrated experience leading a team of experienced professionals.

Responsabilidades

• Serve as a trusted advisor to clients, understanding their objectives.
• Collaborate with various teams to meet client needs and requirements.
• Drive deal execution to achieve timely realization of business outcomes.

Conhecimentos

Client management

Interpersonal skills

Analytical mindset

Communication skills

Ferramentas

CRM software

Microsoft Office Suite

Descrição da oferta de emprego

Join Our Global Payments Corporate Sales team where you will drive strategic client partnerships, ensuring business retention and growth in a dynamic, global environment.

As a LATAM Payments Client Manager (PCM) and industry leader in the Global Payments Corporate Sales organization, you will take on a dual role supporting clients directly and managing a team of industry-aligned professionals. You will manage a portfolio of well-established client relationships within a specific industry or region, responsible for client objectives and for fostering strong partnerships. In addition to your portfolio responsibilities, you will lead and be accountable for a team of client managers and sales success members, and for the overall results for the industry. Acting as the client's advocate within the firm, you will effectively navigate the organization on their behalf, ensuring ongoing business retention and promoting long‑term growth.

About the Sales Success Function

Our core focus is to drive business growth by ensuring successful sales efforts throughout the sales cycle, underpinned by disciplined process management and a robust risk framework. We achieve ongoing sales success through effective client management and seamless sales execution, delivering on client mandates and contractual obligations to retain and expand existing relationships while achieving desired business outcomes. Looking ahead, we empower the sales organization with the right processes, tools, communication, and training to consistently achieve and exceed their targets within a sound risk and controls environment.

Job responsibilities

• Serving as a trusted advisor to clients, understanding industry nuances, the client operating model and objectives, providing strategic insights and recommendations and serve as a primary contact for the client
• Collaborate across Global Payment Sales Managers, Product Sales Specialists, Client Service Account Managers, Implementation Managers, Onboarding teams, and Corporate Banking partners to meet client specific needs/requirements
• Prepare and deliver periodic business reviews and analysis on strategic client relationship; monitor and maintain client health indicators, proactively addressing issues
• Drive product and solutions activation to enhance client value
• Obtain the correct deal documentation, ensure functional alignment, and secure necessary approvals to expedite deal execution
• Drive deal execution to achieve timely realization of business outcomes
• Manage pricing events and optimize pricing to maximize revenue, and oversee the setup, maintenance, and monitoring of credit facilities to optimize utilization
• Manage Know Your Customer (KYC) requirements and provide clients with necessary regulatory updates
• Take ownership of ensuring high standards in pipeline and account planning and be responsible for the accurate administration of client coverage
• Lead and be accountable for the governance of deals and the effective implementation of requests

Required qualifications, capabilities and skills

• Minimum 8 years of experience in client management, sales, or a related role.
• Experience working with large multi‑dimensional clients (multiple products/regions/etc.).
• Demonstrated experience leading a team of experienced professionals
• Strong understanding of payments products and payments industry dynamics.
• Knowledge and expertise supporting
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Analytical mindset with the ability to identify growth opportunities and optimize processes.
• Proficiency in CRM software and Microsoft Office Suite.