Key Account Manager

Crane Worldwide Logistics; Campinas; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A logistics company based in Campinas, Brazil, seeks a candidate to lead service implementation and manage customer relationships. The role requires excellent organizational, problem-solving, and communication skills, along with a minimum of two years’ experience in the logistics industry. Responsibilities include managing account performance, ensuring adherence to operational procedures, and facilitating business reviews to enhance client satisfaction. If you're self-motivated and detail-oriented, we encourage you to apply.

Qualificações

• Experience in a logistics or service industry.
• Strong analytical and program management skills required.

Responsabilidades

• Lead implementation of new services across locations.
• Monitor accounts for timely payments and resolve issues.
• Manage and lead business reviews quarterly.

Conhecimentos

Organizational skills

Written and verbal communication

Microsoft Office suite

Customer service skills

Problem-solving skills

Formação académica

Minimum two years’ experience in the industry

Minimum one-year operational experience

Descrição da oferta de emprego

Essential Job Functions :

• Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins / destinations
• Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
• Penetrate organizational structure and develop relationship beyond main points of contact
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Set up internal reports to monitor our performance in meeting critical milestones
• Immediately communicate any issues or exceptions to Operations
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• Assign a corrective action to every issue / complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
• Manage and lead business reviews; establish a quarterly review cycle, at a minimum
• Engage Sales and Operations to participate in client meetings, presentations, and business reviews
• When necessary, travel within region to visit accounts / account sites and Crane Worldwide offices to review procedures and maintain customer information / satisfaction
• Update status of progress on business opportunities
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered to.

Other Skills / Abilities

• Excellent organizational skills
• Excellent written and verbal skills, including presentation skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Strong customer service, problem-solving, and interpersonal skills
• Internal / external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands.

Education and experience

• Minimum two years’ experience in the industry, or a related service industry
• Minimum one-year operational experience in the service(s) the account utilizes
• Good analytical and program management skills; ability to define, develop and document business processes and procedures.